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Frequently asked questions

Frequently asked questions on My cases and support workspace.

General

What is Volume Licensing Central?

Microsoft Volume Licensing Central is a new tool that will simplify the Volume Licensing (VL) experience end to end and ultimately provide a single pane of glass for VL processing.

What kind of tickets can I open in Volume Licensing Central?

You can submit a ticket for anything that’s available in CLT.

How do I get access to Volume Licensing Central?

Prior to the initial capability launch in early November, there will be a one-time provisioning of all active users to the new tool. Inactive or new users can request access through their organization's admin.

Will I receive an email after submitting my case or do I need to access the chat in Volume Licensing Central?

You’ll receive an email after submitting the case, as you currently do when you submit a ticket via CLT.

Are there special character limitations on the uploaded file name when I create my case?

There won’t be any special character limitations on the uploaded file name.

Is there a size limitation on the files that I’ll upload when I create my case?

There won’t be a size limitation for files uploaded in case creation.

Is Volume Licensing Central supported in all browsers?

Yes.

Can we view the attached files when looking at a submitted case?

Not yet, but this will be added as a future enhancement.

If I currently have an admin role, will I automatically be assigned the Volume Licensing Central admin role?

Yes.

Can the admin remove users who are no longer with their company?

Yes. As the admin user, you can remove the Volume Licensing Central access of any user in your organization.

Will I need to do multifactor authorization (MFA) every time I sign in?

Volume Licensing Central doesn’t enforce two-factor authentication (2FA). However, if your organization enforces 2FA, that will be enabled even in Volume Licensing Central.

Is there a minimum requirement to sign my organization up to Volume Licensing Central (for example, a minimum sale of licenses)?

There’s no minimum. If you’re a Microsoft partner (either LSP or disti), Volume Licensing Central will be available.

If a user is part of multiple Azure Active Directory (AD) tenants, how can they be switched to the correct tenant in Volume Licensing Central?

Switching to the correct tenant

  1. Sign in to Volume Licensing Central.
  2. Select Settings (gear icon) in the top navigation bar.
    Screenshot showing the Settings in the top navigation bar.(1)
  3. Scroll down to find the segment that’s highlighted in the following screenshot.
    Screenshot showing an option to select a directory.
  4. Check if you’re present in the multiple tenants in the dropdown menu. Verify that you’re switched to the root tenant (which has the domain @yourorganizationname.com). If you’re not switched to that tenant, select the correct tenant and select Apply.
    Screenshot showing an option to apply changes.
  5. Sign out and then sign back in to Volume Licensing Central.
  6. Check if you can now access Volume Licensing Central.

Switching a tenant from Azure portal On rare occasions, you might have switched to a different tenant on Azure portal and the Volume Licensing Central tenant has also changed by extension.

  1. In this case, visit Azure portal and select Settings. Screenshot showing the Settings in the top navigation bar.(2)
  2. Go to the Current directory to check which one is active.
    Screenshot showing a snapshot of the current directory view
  3. Select Switch next to the name of the tenant that you’ve been provisioned into.
  4. Sign out of and then sign back in to Volume Licensing Central..

Taxonomy

(United States only) If I have a State and Local Government deal, which program should I select as I create my case?

For State and Local Government deals and support, select the Enterprise program. In upcoming phases, a new program selection named State and Local Enterprise Government will be added. We’ll post communications when this change goes live, so select the new taxonomy once it’s launched.

(United States only) If I have a Federal Government deal, which program should I select as I create my case?

For Federal Government deals, select the Enterprise Government program. In upcoming phases, this program will be renamed U.S. Federal Enterprise Government for additional clarity. We’ll post communications when this change goes live.

If I have a Government deal and I’m not located in the United States, which program should I s elect when I create my case?

For Government deals outside of the United States, you should select the Enterprise program.

What taxonomy do I use to request a pre-credit check for a direct Enterprise Deal?

Program name - EA Direct; Reason - Pre-credit check; Sub-reason - Pre-credit check

(Europe and Middle East Only) What information do I need to add in the description box for a pre-credit check request for a direct Enterprise deal?

Copy-paste and complete the following fields as needed in the description box:

  • Customer type (corporate, government, nonprofit, or holding)
  • End Customer Billing Name
  • End Customer Address Line 1
  • End Customer Address Line 2 (optional)
  • End Customer Billing City
  • End Customer Billing Postcode
  • End Customer Billing Country
  • Is the contract being signed with Microsoft Ireland Operations Ltd? (Yes/No)
  • End Customer VAT Number
  • End Customer Accounts Payable Contact Name
  • End Customer Account Payable Phone Number
  • End Customer Accounts Payable Email Address
  • End Customer Web Site URL
  • End Customer Billing Currency
  • End customer three-year total monetary value
  • Agreement Billing Month
  • Invoicing Delivery Option - Email