This Privacy Policy outlines how Aitrex Global IT Services ("Aitrex", "we", "us", or "our") collects, processes, and protects your personal data in accordance with international data protection standards, including GDPR, CCPA, and applicable local regulations.

DATA COLLECTION & SCOPE

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Data"). This includes:

• Identifiers: Name, email address, mobile number, shipping/billing address.
• Technical Data: IP address, browser type, device identifiers, and operating system.
• Usage Data: Information on how you interact with our website and services.
• Marketing Preferences: Your consent for email and SMS marketing.

LEGAL BASIS FOR PROCESSING

We process your data under the following legal frameworks:

• Consent: Where you have given clear consent for specific purposes (e.g., opting into marketing communications).
• Contractual Necessity: To fulfill our obligations to you (e.g., processing an order or providing support).
• Legal Obligation: To comply with tax, financial, and data residency laws in the jurisdictions where we operate.
• Legitimate Interests: For service improvement, network security, and fraud prevention.

MARKETING COMMUNICATIONS

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SMS marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Messaging frequency varies. Standard data and message rates may apply.

YOUR GLOBAL PRIVACY RIGHTS

Regardless of your location, Aitrex provides the following rights to all data subjects:

• Access & Portability: Request a copy of your data in a structured, machine-readable format.
• Correction & Erasure: Request that we update inaccuracies or erase your personal data entirely.
• Restriction & Objection: Object to processing for direct marketing or restrict how we use your data.
• Withdrawal of Consent: Withdraw your consent at any time by contacting us at [email protected].

DATA RETENTION & SECURITY

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and reporting requirements.

We implement strict technical and organizational security measures—including encryption and PCI-DSS compliant protocols—to prevent data breaches, loss, misuse, or unauthorized access.

SECURE PAYMENT PROCESSING

Aitrex does not store your full card details or CVV on our servers; all transactions are processed through secure, authorized PCI-DSS compliant payment gateways. Your financial data is encrypted and transmitted directly to the secure processor for the duration of the transaction only.

INTERNATIONAL DATA TRANSFERS

As a global service, your information may be transferred to and maintained on servers located outside of your state or country. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses, as required by applicable international law.

COOKIES & ANALYTICS

We use cookies to enhance your browsing experience and maintain user sessions. You can choose to disable cookies through your browser, though this may impact certain site features. We may use third-party web analytics services (e.g., Google Analytics) to analyze site usage; the information collected is disclosed to these service providers to help us improve our services.

AGE OF CONSENT

Our services are not directed to children under the age of thirteen (13). By using this site, you represent that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow your minor dependents to use this site.

CHANGES TO THIS POLICY

We reserve the right to modify this policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. The latest version will always be available on this page, and your continued use of our services constitutes acknowledgment of the updated terms.

GRIEVANCE REDRESSAL

If you have any complaints or wish to exercise your data rights, please contact us at [email protected]. We aim to resolve all grievances within the statutory timeframe.

Aitrex Global IT Services