Return process

You're satisfied or your money back!

Have you ordered an item that you don't like, or have you simply changed your mind?

We'll give you your money back.

Refunds will be considered if the item is returned in a condition suitable for resale, i.e. unworn and in its original packaging, within 14 days of receipt.

During sales periods, the return period is also 14 days.

To avoid size errors, our JONAK teams will be happy to answer your questions via the contact form.

NB: Returns of care products are at the customer's expense.

Return to a relay point, excluding shoe care products (if dispatched to a country in the eurozone):

1. Go to your customer area “My Account"

2. Click on “Return request”.

3. Download the return form, choosing the reason for the return, and place it in the parcel.

4. Download your prepaid shipping label and stick it on your parcel

5. Drop off the parcel at the Relay point of your choice.

A return fee contribution will be applied to returned orders:

1. €2.95 for orders returned from France
2. €3.95 for orders returned from the Eurozone (excluding Cyprus)

This amount will be automatically deducted when the return is processed.

Please note that if your return is the result of an error on our part, such as a logistical problem, you will not be asked to contribute to the cost of returns.

In-store returns:

Returns are free of charge in JONAK boutiques (excluding corners). By returning your shoes to the nearest JONAK boutique, you help reduce CO2 emissions caused by transport.

You can return your shoes to any JONAK store (excluding corners).

Returns are at the customer's expense (only the price of the items invoiced will be refunded):

If you prefer to return your parcel by your own means, you can send us your return to the address below:

NC Logistics Warehouse

JONAK Return Service

17 rue du Noyer à La Malice

95380 Louvres

France

Please write the order number, the reference of the returned product and the reason for the return on a piece of paper. You can enclose this sheet directly in your parcel.

Please note: Please keep proof of your deposit. No refund can be made without proof of deposit.

Don't forget to enclose your delivery slip to identify your order number and validate your refund.

We remind you that the return shipping costs remain at your charge or are deducted from the amount of your refund depending on the option chosen:

For returns of orders placed via Global-e (outside Eurozone), please click on this link.

Self-Postage:

You can make a return at your own expense by post, by returning the unsuitable items in their original packaging to the following address:

Entrepôt Logistique NC

Service Retour JONAK

17 rue du Noyer à La Malice,

95380 Louvres

France

We advise you to keep your proof of shipment so that you can track the progress of your return parcel.

Via DHL:

You can also make your return by printing the DHL prepaid label available on your portal. In this case, the return costs will be automatically deducted from the amount of your refund.

Return shipping:

- United States: 15$

- Rest of the world: price displayed on the returns portal after selecting the number of items to be returned.

You can then print your prepaid label and stick it on the outside of your parcel.

On receipt of the parcel, our quality department will assess the condition of the returned goods. No returns will be accepted and therefore no refunds will be made if the returned product is worn, soiled, damaged and/or if the product is rendered unfit for sale. Any returned item must therefore include all its original labels (barcode, composition) in its perfectly intact original packaging.

If your return is refused, you will be informed by e-mail.

Refunds:

Refunds will be considered if the item is returned in a condition suitable for resale, i.e. unworn and returned in its original packaging, within 14 days of receipt.

We will process your refund within 15 days of receipt of your return package.

Refunds are credited to the payment method used to place the order.

You will receive a confirmation e-mail once your refund has been processed.