How to Send Debug Log to AdTribes Support

When you contact us about a product feed issue, we may ask for your plugin debug information. This provides our team with a quick overview of your feed settings and site environment, enabling us to diagnose the problem more efficiently. It includes details like how your feeds are configured and which versions of WordPress, PHP, WooCommerce, and our plugin you’re running.

Before you send anything, try these quick resources:

• Browse our KB pages for tutorials
• Check the FAQs
• Search the WordPress.org support forum for similar issues

If you still need help, follow the steps below.

Important: Update the plugin first

We no longer support older plugin versions (Product Feed Pro before 13.3.2 and Product Feed Elite before 4.9.4).

Please update to the latest version before creating a ticket. This ensures you have the newest fixes and the built-in debug tool we use.

Not sure which version you have? Check it on your WP Admin → Plugins → Installed Plugins page.

Want to know the latest version of both plugins? Check the changelogs:

• Product Feed Pro
• Product Feed Elite

How to send your debug log

1. In your WordPress admin, go to Product Feed → Settings.
2. Open the System check tab — the page heading reads Plugin systems check once you’re there.
3. Click Copy to clipboard.
4. Open a plain-text editor (Notepad on Windows, TextEdit on Mac, or any other).
5. Paste the copied text into the editor and save the file as debug-log.txt.
6. Attach debug-log.txt to an email to support@adtribes.io or to your support ticket on our website.

If the Copy to clipboard button doesn’t work in your browser, click inside the report box, press Ctrl/Cmd + A to select all, then Ctrl/Cmd + C to copy.

What we receive and how we use it

The debug information shows how your feeds are set up and which versions are active on your site. This helps us spot configuration issues and version conflicts quickly. Please share it only with our support team and not publicly.

Frequently Asked Questions

What does the debug info include — does it contain sensitive data?

The debug info shows your plugin settings, active feeds, and system versions (WordPress, PHP, WooCommerce, and our plugin). It doesn’t include customer data, order details, or payment information. Please still share the file only with our support team rather than posting it publicly.

Do I need to send the debug file every time I contact support?

No. Only send it when our team asks for it. For general questions, setup guidance, or simple product queries, a ticket with a clear description of the issue is usually enough.

More help

If you’re waiting on a support response, these guides cover the most common issues we see:

• How to Stop Automatic Blank Feed Generation
• How to Fix Google’s “Mismatch Product Price” Issue
• Fix Facebook Product Catalog Showing Duplicate Products for WPML Translations
• How to fix “download failed due to authentication error”
• Batch size configuration for product feeds

Need Help?

If you have a question or run into any issues, we’re here to help.

• Premium users: Open a support ticket
• Free users: Visit our community forum on WordPress.org