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Security Advisory Restoration Step-by-step guidance to restore your Gainsight integrations.

Self-Paced Training → Office Hours →

Explore eLearning courses by product

[separator] What's New

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Gainsight NXT Security Advisory Restoration

Step-by-step guide to restore your Gainsight NXT environment after the security advisory, covering connectors, rules, data designer, reports, CTAs, Timeline, and Journey Orchestrator.

9 Courses

English Customer Success Admin Learning paths Security Advisory

Staircase AI: Best Practices

Whether you're new to the platform or looking to level up your configuration, this course will guide you through the foundational steps that ensure you're getting the most from Staircase AI’s out-of-the-box intelligence.

10 min

Staircase English Admin End User Courses

CS Admin: Configuring the Insight Agent Integration

In this course, you will explore how to integrate Insight Agent with Gainsight CS to enable organizations to streamline configuration, drive adoption, and deliver measurable outcomes.

10 min

English Customer Success Admin Insight Agent Courses

Introducing Gainsight's AI Agent in Slack

In this course, you will explore how Gainsight's AI Agent in Slack can transform your daily interactions with customer data. Discover how to access instant, context-rich answers about your accounts directly within Slack, enabling you to make informed decisions swiftly and share insights across teams.

10 min

English Adoption Champion Courses

Getting Started with Staircase AI

This Getting Started with Staircase AI Learning Path offers a structured journey designed to help you build expertise step by step. It begins with an Introduction to foundational concepts, then moves into Health Score to understand customer success metrics. Next, learners explore Setting Up Alerts t

7 Courses

Staircase Learning paths

Quick Tip: Driving Engagement: Harnessing Gainsight's Path Analyzer for Enhanced Feature Adoption

Julia Nees, Enterprise Customer Success Manager at Gainsight, shares a hidden gem for tracking feature adoption using Gainsight's Path Analyzer tool. Learn how to monitor user engagement with new features and optimize your in-app engagements for maximum impact and value delivery.

4 Min

English Product Experience Video Courses

CS End User: Getting Started with Spaces

This course will help Customer Success Managers (CSMs) and End Users understand the key capabilities of Spaces and how they can be used to drive efficient, collaborative customer engagement.

English Customer Success End User Courses

CS Admin: Group Send

In this course, you will learn how to enable and configure the Group Send feature in Gainsight Home — including widget setup, permission bundles, email configuration, and limits.

10 min

English Customer Success Admin Courses

Best Practices for Managing Risks

Explore best practices for identifying risks and preventing churn.

10 min

English Customer Success Courses

Quick Tip: Unveiling Timeline: Your Customer's Story unfolded

Get ready to explore Timeline, your ultimate customer record keeper. Discover the Horizon Experience—a sleek solution for smarter business insights.

4 Min

English Customer Success Timeline Video Courses

CS + PX: RUN Use Case: Triggering PX Engagements and Surveys from Journey Orchestrator

In this course, we're going to be taking our PX and CS use cases even further so they can work even better together. We'll explore how to collect feedback through applications, analyze real-time NPS results, and create tailored responses to survey results using Journey Orchestrator and PX.

15 min

English Customer Success Journey Orchestrator Surveys Product Experience Engagements Courses

Quick Tip: Configuring Staircase AI Integrations

This short video describes how to set up Integrations in Staircase AI.

Staircase English Admin Video Courses

CS Admin: Data Designer

Prepares you to use Data Designer to discover richer, more meaningful insights from your customer data.

25 min

English Customer Success Admin Courses Data Designer

CS Admin: Getting Started with Spaces

This course will help Admins understand the key capabilities of Spaces and how they can be used to drive efficient, collaborative customer engagement.

10 min

English Customer Success Admin Courses

Nailing Presales to Post-sales Handoff: Resolving the Disconnected Customer Experience Problem

00:49:55

English Customer Success Courses

CS Admin: Rules Engine

LEVEL 1 PREP - Prepares you to work with the Rules Engine and build Rules in Gainsight.

30 min

English Customer Success Admin Rules Engine Courses

CS Admin: S3 Connector

The Amazon S3 Connector enables you to push and pull files from a source to an S3 bucket. This course demonstrates how to setup S3 jobs in Gainsight and provides a brief overview of the Cyberduck file transfer process.

8 min

English Customer Success Admin Data & User Management Courses

Staircase AI: Admin Setup Essentials

In this course, you will learn how to set up Staircase AI integrations, notifications, and configurations to unify CRM, support, and product data.

Staircase English Admin Courses

Staircase AI の利用を開始する (Getting Started with Staircase AI)

この「Staircase AI 入門ラーニングパス」は、段階的に専門知識を習得できるよう設計された、体系的な学習コースです。

6 Courses

Staircase Japanese

CS Admin: Foundations

LEVEL 1 PREP - Brand new Gainsight Administrator? Start here!

50 min

English Customer Success Admin Courses

CS End User: Day in the Life of How a CSM Uses Gainsight

You'll see how a CSM uses Gainsight on a daily basis to manage their workload. You'll explore tips and best practices for maximizing the value of Gainsight Home, Cockpit, C360, Timeline, and integrations with tools like Zoom and Gong.

60 min

English Customer Success End User Courses

Integrating PX and CS

Explore how to choose the appropriate type of integration for your use case.

15 min

English Customer Success Product Experience Courses

CS End User: Scorecards

This course provides a detailed overview of Scorecards, including how scores are calculated and how to update manual measures.

10 min

English Customer Success Scorecards End User Courses

NXT - スコアカード (End User: Scorecards)

このレッスンでは、スコアカードの概要とスコアカードを設定する手順について説明します。このコースが終了するまでに、次のことができるようになります。

10 min

Customer Success Scorecards End User Japanese Courses

CS End User: Timeline

This course provides an overview of Timeline, which serves as a centralized record of all customer interactions.

10 min

English Customer Success End User Timeline Courses

CS End User: Gainsight Home

This course will provide you an overview of Gainsight Home.

20 mins

English Customer Success Gainsight Home End User Courses

CS End User: Driving Adoption with End Users

In this course, you'll learn how to effectively use Gainsight dashboards in both team and 1:1 meetings to drive engagement, foster accountability, and align your teams with key business goals.

Customer Success End User Adoption Champion Courses

NXT - サクセスプラン (NXT - Success Plan)

このコースでは、サクセスプランの概要とそれらを利用してアクティビティを把握、追跡し、主要な顧客の目標に向けた進捗状況を共有する方法について解説します。

10 mins

Customer Success Japanese Courses

Data Designer: Tips & Tricks

Here you will find a collection of resources containing tips and best practices for working in Data Designer.

1 Resource

English Customer Success Courses Data Designer

Surveys: Tips & Tricks

Here you will find a collection of resources containing tips and best practices for using Surveys.

2 Resources

English Customer Success Admin Surveys Courses

[separator] Better Together: PX and CS Training Courses

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Quick Tip: How to add Users from CSV in Gainsight User Management

In this video, you'll learn how to add users from a CSV file in a few simple steps. Learn how to upload the file, map fields, assign permission bundles, and complete the process seamlessly for efficient user management.

1 Min

English Customer Success Data & User Management Video Courses

[separator] CS Quick Tip Library

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Quick Tip: Renewal Center Demo

This webinar talks about how to connect Customer Success to Revenue.

11 min

English Customer Success Courses Renewal Center

Quick Tip: What are Customer Goals

Customer Goals lets you capture and track all of your customers' goals from a dedicated page in C360. It enables you to plan and prioritize the goals with your customer, using Cockpit CTAs and Success Plans. It provides visibility across teams. It helps you to present the business goals achieved by your customers with the help of your products and services.

1 Min

English Customer Success Courses Customer Goals

Quick Tip: CSQL in Gainsight

This video covers customer success, qualified leads, or CSQL's in the Gainsight Platform.

3 Min

English Customer Success Video Courses

Quick Tip: How to Create a Job

Learn the easy steps to create a job in Gainsight with our Quick Tour video. Streamline your workflow by automating tasks and processes to save time and boost productivity.

1 Min

English Customer Success Video Courses Connectors

Quick Tip: How to add Users from External Systems in Gainsight User Management

In this video, you'll learn how to add users from external systems effortlessly. Follow easy steps from selecting the connection type to loading users, ensuring smooth integration and user management.

1 Min

English Customer Success Data & User Management Video Courses

Quick Tip: What is Customer Cheat Sheet in Gainsight

Gainsight’s Customer Cheat Sheet is a widget that you can configure your customer 360 layout. Customer Cheat Sheet takes your most recent timeline entries and uses Gainsight’s AI to categorize those entries into some key topics that are going to be of interest to your team, such as renewal discussions, strategic priorities, and risks and issues.

2 Min

English Customer Success AI: Copilot, Cheat Sheet, Follow Up, Takeaways Video Courses

Quick Tip: Gainsight Cockpit: Streamlining Customer Engagement

Step into Gainsight Cockpit, your personalized command center for optimizing customer interactions and tasks. This video unveils its key features, empowering you to streamline your customer engagement process.

2 Min

English Customer Success Cockpit & Playbooks Video Courses

Quick Tip: Personalizing Your Gainsight Homepage

Learn how to customize your Gainsight homepage to align with your workflow. Follow simple steps to drag and drop desired widgets, resize and customize views, and optimize layout for efficient access to important data, ensuring your homepage reflects your unique needs and preferences.

2 Min

English Customer Success Gainsight Home Video Courses

Quick Tip: Mastering Success: Unlocking the Potential of Dashboards in Customer Management!

This video delves us into insights on how the dynamic tools revolutionize Customer Success Management, that turns data into actionable insights for unprecedented success.

2 Min

English Customer Success Video Courses Dashboards

Quick Tip: How to merge two source objects in Gainsight Connectors

In this video, you will see the step-by-step process of merging two objects and sync the data with a target object.

2 Min

English Customer Success Courses Connectors

Overview of Business Modeler/Relationships

This is a quick walk-through of Business Modeler functionality.

7 min

English Relationships / Business Modeler Courses

How a Gainsight CS Leader Uses Gainsight

Gainsight's own Tracy Zundel, shares her tips and best practices for maximizing Gainsight features to manage CS teams.

22 min

English Customer Success Adoption Champion Courses

How Gainsight's Professional Services Team Uses Gainsight

You'll see how a member of the Professional Services uses Gainsight on a daily basis to manage their workload. You'll explore tips and best practices for defining the customer onboarding experience using Success Plans, Timeline, Cockpit, Scorecards, C360, R360, and Timeline.

11 min

English Customer Success Courses

Adoption Champion Training

This short course explains the Adoption Champion role and responsibilities in Gainsight implementations.

15 min

English Customer Success Adoption Champion Courses

管理者: ルールエンジン (Admin: Rules Engine)

ルールエンジンコースへようこそ。このコースでは、Gainsightでデータ管理の基本について学びます。また、MDAのインターフェースおよび機能を含めて、Gainsightのデータアーキテクチャについても学びます。

Customer Success Admin Rules Engine Japanese Courses

CS Admin: Cockpit & Playbooks

LEVEL 1 PREP - Prepares you to configure Cockpit, CTAs, and Playbooks.

40 min

English Customer Success Admin Cockpit & Playbooks Courses

End User Power Hour Session - Driving Verified Customer Outcomes with Success Plans & Goals

Customer Success End User US

Using Gainsight to Track and Manage Risks

Explore how Gainsight helps companies not only manage but also anticipate and mitigate risks, ultimately leading to improved customer retention and success.

10 min

English Customer Success Courses

Identifying and Tracking Risks Within Your Portfolio

Explore how to identify and track risks within your portfolio.

10 min

English Customer Success Courses

CS Admin: 360

This course provides an overview of the Customer 360 and the steps to configure C360 layouts. The course also provides and overview of the steps to configure important sections in C360.

10 min

English Customer Success Admin 360 Courses

CS Admin: Journey Orchestrator Tips & Tricks

Here you will find a collection of resources containing tips and best practices for using Journey Orchestrator.

3 Resources

English Customer Success Admin Journey Orchestrator Courses

[separator] CS Admin Training Courses

For focused, topic-specific learning, explore our individual Admin courses below, covering everything from system setup and Rules Engine automation to Journey Orchestrator, dashboards, integrations, and advanced reporting techniques.

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CS Admin: Scorecards

LEVEL 1 PREP - Prepares you to work with Gainsight's Scorecard feature.

20 min

English Customer Success Admin Scorecards Courses

Tips For Launching a Journey Orchestrator Program

Are you designing a Journey Orchestrator (JO) Program and about ready to launch? Before you start the countdown sequence, check these quick tips first.

10 min

English Customer Success Journey Orchestrator Courses

CS Admin: Redesigned Advanced Program

This course explains how admins can build and manage the Advanced Program in Journey Orchestrator.

15 min

English Customer Success Admin Journey Orchestrator Courses

管理者トレーニング (Japanese Admin Training)

このWebベースのトレーニングコースでは、Gainsightの各領域における管理者の役割と責任について説明します。これらのコースは、インストラクターによるコースの前提条件となります。

11 Courses

Customer Success Admin Japanese Learning paths

CS Admin: User Management

LEVEL 1 PREP - Teaches you how to add and manage users in Gainsight.

30 min

English Customer Success Admin Data & User Management Courses

CS Admin: Surveys

Prepares you to use the basic functions and analytics features of Gainsight's Surveys feature.

17 min

English Customer Success Admin Surveys Courses

Risk Escalations: How To Configure & Implement a Weekly Business Review Process With Leadership

This webinar focuses on how to run a cross-functional risk meeting and workflow in Gainsight included a step-by-step configuration tutorial so you can easily set it up for your organization.

60 min

English Customer Success Courses

[separator] RECOMMENDED

This section focuses on the essential skills needed to lead a Gainsight rollout and manage the accompanying organizational change. It includes the Adoption Champion Training to clarify specific role responsibilities, alongside a Train the Trainer presentation that provides guidance for educating end users. Additionally, the Change Management course outlines a systematic process for adoption, offering downloadable resources and templates to support a successful implementation.

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Using a 'Last Lesson Experience' in Your Courses

The Last Lesson Experience or Summary Lesson is a great chance to recognize achievement and recommend next steps

5 min

Content Manager Learner Experience Course Management Template auto-registration auto-redirect color-blue-700 Templates

Optional Lessons

Use optional lessons to offer flexibility with surveys, exams, and more.

3.5 min

Content Manager Content Course Management Feature Overview auto-registration color-blue-400 Single Lesson auto-redirect

Better Together: Gainsight CS and PX

Explore how to use the User Proficiency Path Framework (UPPF) which will help you establish a vision for using Gainsight PX and CS together.

15 min

English Customer Success Product Experience Courses

Integrate Your Skilljar Data into Gainsight

Use Skilljar's Gainsight Integration to combine all of your essential data in one place, creating a single view of your customers.

20 min

Analytics Integrations Guides Data & Integrations 2025

Training Credits Overview

A quick introduction to Skilljar's Training Credit feature.

10 min

Program Owner Monetization Codes Feature Overview

Skilljar's External Management

This interactive demo shows you how to assign Student Managers to handle some administrative tasks using Skilljar's External Management capability.

Interactive

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[Separator] Dashboard Training

Learn more about specific Skilljar features and functionality.

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[Separator] Skilljar Foundations

This collection of courses cover Skilljar's core functionality and are meant to give dashboard users what they need to plan, build, and launch a successful training program.

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Bundle Content and Monetize with Skilljar Plans

Plans are designed to package training for users to purchase. Skilljar's publishing settings are very customizable, ensuring all of your content is designed to reach the intended learners.

15 min

Content Manager Site Manager Content Course Management Domains & Publishing Course color-blue-600

Introduction to Integrations

Learn more about how Skilljar integrates with the tools you may be using.

7 min

Integrations auto-registration Single Lesson auto-redirect color-blue-700

Getting the Most Out of Your Skilljar Data

Leverage data pipelines to get the most value out of your Skilljar training data and showcase business impact

25 min

Analytics Analytics Manager Analytics & Reports Course

CC: Knowledge Base Training

This course will take a closer look at how to create a knowledge base in Customer Communities.

15 min

English Customer Communities Courses

Train the Trainer

12 minute presentation designed to provide guidance and best practices on how your trainer can train your end users on Gainsight.

12 min

English Customer Success Admin Adoption Champion Courses

CS End User: 360

This course provides a detailed overview of the Customer 360, which contains all data related to a customer in one centralized location, and briefly covers the Relationship 360 (R360).

15 min

English Customer Success End User 360 Relationships / Business Modeler Courses

[separator] CS End User Training Courses

For focused, topic-specific learning, explore our individual End User courses below, covering everything from managing CTAs and Success Plans to using dashboards, reports, and customer health data for proactive engagement.

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CS Admin: Connectors

Prepares you to use a variety of Connectors such as Zendesk, Jira, Hubspot, Snowflake, and more, to sync data into Gainsight.

30 mins

English Customer Success Admin Courses Connectors

Quick Tip: Salesforce and Gainsight Integration Setup

This video provides the step by step process of setting up the integration of Salesforce and Gainsight.

3 Min

English Customer Success Courses Connectors

CS Admin: Adoption Explorer

In this course, you will delve into the powerful features and functionalities of Adoption Explorer, a comprehensive tool designed to provide insights into customer usage data.

15 min

English Customer Success Admin Courses

Rules Engine: Tips & Tricks

Here you will find a collection of resources containing tips and best practices for using Rules Engine.

1 Resource

English Customer Success Rules Engine Courses

Day in the Life of a Manager Using Staircase AI

This course will equip you with the skills to confidently navigate Staircase AI, interpret its insights, and take informed action that drives outcomes for your team and customers.

Staircase English Courses

Integrating Customer Community Data with Gainsight CS

In this course, you will explore how to set up the integration and leverage Community and CS together.

English Customer Success Courses

Renewal Efficiency: Gainsight's Insightful Solution

In this video, you will uncover the power of Gainsight's Renewal Center, leveraging insights from your Gainsight platform to forecast accurately and streamline renewal management. Explore actionable insights and dynamic reports to identify potential churn risks, manage renewals efficiently, and drive growth.

3 Min

English Customer Success Courses

Quick Tip: What is Gainsight Cockpit

Proactively alert CSMs with data driven alerts called Calls to Action (CTAs) complete with best practice collaborative playbooks.

1 Min

English Cockpit & Playbooks Video Courses

Quick Tip: Efficient License & Permission Bundle Management in Gainsight User Management

In this tutorial, we'll explore license and permission bundle management within the user management page. Learn how to assign licenses, remove them, and efficiently assign permission bundles to streamline user access and permissions.

1 Min

English Customer Success Data & User Management Video Courses

Mastering Success Plans: Your Comprehensive Guide

Explore how to craft effective success plans in Gainsight, optimizing available features for comprehensive planning. Whether accessed from the Customer or Relationship 360 or the global success plan page, learn to create, customize, and manage success plans tailored to your organization's needs. Unlock the full potential of success planning to drive customer engagement and achieve organizational objectives.

4 Min

English Customer Success Success Plans Courses

Quick Tip: Mastering Productivity: Leveraging Cockpit Views for Efficient Customer Success Management

Brady Bloom, Enterprise CSM at Gainsight, shares expert insights on maximizing cockpit and cockpit views for enhanced productivity. Explore tailored workflows and efficient task management techniques to streamline your customer success journey.

4 Min

English Customer Success Cockpit & Playbooks Video Courses

Quick Tip: Dashboards for Customer Community and Customer Education Data

This video reviews Out-of-the-box (OOTB) dashboards for customers who are using the CS product plus CC and/or CE.

5 mins

English Customer Success Customer Education Video Courses Dashboards

Quick tip: How to write emails with AI

This video provides an overview of writing emails with AI in Gainsight.

1 Min

English Customer Success AI: Copilot, Cheat Sheet, Follow Up, Takeaways Video Courses

Quick Tip: What is Business Modeler in Gainsight

This video showcases the Business Modeler in Gainsight CS

3 Min

English Customer Success Relationships / Business Modeler Video Courses

CS Admin: Gainsight Sally

This course will provide an overview of Gainsight Sally and how to manage user access.

12 min

English Customer Success Admin Mobile & Sally AI Bot Courses

Change Management

An overview of Gainsight’s approach to change management. Utilizing a systematic change management process will enable your organization to more easily and effectively adopt Gainsight. At the end of the course, you'll find links to downloadable resources and templates to help you with a successful Gainsight rollout.

10 min

English Customer Success Courses

CS Admin: Configuring Timeline

LEVEL 1 PREP - Prepares you to configure Timeline.

15 min

English Customer Success Admin Timeline Courses

CS Admin: Digital Journey

Provides a basic understanding of Journey Orchestrator features, including email templates and simple programs.

45 min

English Customer Success Admin Courses

Get Started with Content & Course Management

Confidently build courses, add content, and set actions to guide learners.

20 min

Content Manager Content Course Management Course Skilljar Foundations

Skilljar Admin Professional Exam

Demonstrate your Skilljar knowledge! Complete this exam to earn your Admin-level Skilljar Admin Professional certificate!

~60-90 min

Program Owner Course Management Live Training Theming Domains & Publishing Codes Announcements Order Report Analytics & Reports Students Groups Organization Earn a Certificate Certifications color-blue-800 Certificate

Staircase AI：はじめに (Introduction)

Staircase AI入門へようこそ。この基礎コースは、カスタマーサクセスチーム、マネージャー、および経営幹部の方々がStaircase AI（ST）について包括的に理解できるよう設計されています。

Staircase Japanese Courses

Staircase AI：アラートの設定 (Setting up Alerts)

Staircase AIでのアラート設定に関するビデオへようこそ。

Staircase Japanese Video

管理者 - NXT - スコアカード (Admin: Scorecards)

このレッスンでは、スコアカードの概要と、スコアカードを設定する手順について説明します。

Customer Success Admin Scorecards Japanese Courses

CS Admin: Segments

This course will provide an overview of Segments and how to use Segments.

20 mins

English Customer Success Admin Journey Orchestrator Courses

コックピットとプレイブック (CS End User: Cockpit and Playbooks)

このコースでは、CSM及びAMの主要なGainsightワークスペースとして機能するコックピットの概要を説明します。

10 mins

Customer Success Japanese Cockpit & Playbooks Courses

CS Admin: Data Management

LEVEL 1 PREP - Teaches you how to load and manage your data in Gainsight.

30 min

English Customer Success Admin Data & User Management Courses

Admin Practical - Rules Engine Deep Dive - 2026

This course takes a deep dive into sourcing records using multiple datasets, trasformations and formulas. All while working in a safe NXT training org.

$200

English Customer Success Admin US

管理者-360 (Admin: 360)

このコースでは、Customer 360の概要とC360レイアウトを設定する手順について説明します。また、このコースではC360の重要なセクションを設定する手順の概要についても説明します。

Customer Success Admin 360 Japanese Courses

Do More With Less: Successful Tactics for Digital-First Engagements and Pooled CSMs

01:01:04

English Customer Success Engagements Courses

PX Tips & Tricks: Tracking User Activity

In this course, you will explore tips and tricks for Tracking User Activity in Gainsight PX.

English Product Experience Courses

Identifying Risk and Preventing Churn Skills Badge Exam

Welcome to the Identifying Risk and Preventing Churn Skills Badge Exam. This exam contains 20 questions and is designed to check for understanding of the core concepts around getting started with identifying risks and preventing churn.

English Customer Success Courses

CS Admin: CX Center

Learn how to configure Gainsight's Customer Experience (CX) Center.

10 min

English Customer Success Admin Courses

Quick Tip: How to create a Dashboard in Gainsight

In this video, you'll learn how to construct a straightforward dashboard tailored for risk monitoring. From navigation to layout adjustments, learn how to customize your dashboard to efficiently track and analyze risk-related reports. Plus, explore the sharing options to ensure seamless dissemination of critical insights across your organization.

2 Min

English Customer Success Video Courses Dashboards

CS End User: Group Send

This course will help Customer Success Managers (CSMs) understand the key capabilities of Group Send and how they can be leveraged to streamline communications, manage contacts, and drive efficient engagement with your portfolio of customers.

English Customer Success End User Courses

Admin Continuing Education Package

The package offers Admins of all levels a flexible way to continue their learning on Gainsight CS.

$600

English Customer Success Admin Courses

Restoring Your Salesforce Connector

Re-authenticate your Salesforce connection, refresh metadata, and safely backfill your data after the Security Advisory.

English Customer Success Admin Security Advisory

End User Power Hour Session - Gainsight AI: Supercharging Your CS Journey

Customer Success End User US

Staircase AI: 「Reports（レポート）」(Reports)

Staircase AIレポートは、強力なAIを活用した分析ツール群であり、カスタマーサクセスチーム、マネージャー、役員が未加工のコミュニケーションデータを実用的なインサイトに変換するのに役立ちます。

Staircase Japanese Courses

Quick Tip: How to Leverage Gainsight PX and CS for Role/Persona Confirmation

Discover how to craft personalized customer experiences with Gainsight PX and Gainsight CS integration. Join Aaron Hatton as he demonstrates leveraging user attributes for tailored engagements, ensuring timely and relevant interactions throughout the customer journey.

2 Min

English Customer Success Product Experience Video Courses

[separator] Customer Education Learning Paths

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[separator] Customer Education Training Courses

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CE：静的クイズの作成 (Create a Static Quiz)

このコースでは、静的なクイズを作成し、各受講者に同じ方法で表示される問題を特定の順番で追加する方法を学習します。

Japanese Courses

CE: Build and Design Impactful Courses

In this course you will learn about core instructional design (ID) principles that can help you create courses that captivate your customers. You will also explore how to use different content mediums to suit various learning styles.

English Course Building Customer Education Courses

CE：コマースを活用してトレーニングを収益化する(Leveraging Commerce to Monetize Your Training)

多くの場合、トレーニングコンテンツの作成に多大な投資をしていますが、それを収益化することができていないことがあります。CEコマースソリューションを使用することで、CE管理者はコース、ラーニングパス、インストラクターによるトレーニングを含むラーニングコンテンツを収益化することができます。管理者はクーポンやプロモーションコードを作成し、売上と収益を増やすことができます。受講者は、他の受講者に代わってコンテンツを購入し、一括取引で簡素化することができます。

Japanese Courses

CE: Create an Assignment

Incorporating assignments into eLearning courses enhances the overall educational experience by promoting active learning, critical thinking, and the application of knowledge, ultimately leading to better learning outcomes. In this course, you will explore how to create assignments.

English Academy Setup Course Building Customer Education Courses

CE：社内の役割と権限の管理 (Managing Internal Roles and Permissions)

LMSには3つの分類方法があります：受講者、マネージャー、管理者です。このコースでは、社内の役割と権限を管理する方法を探ります。

Japanese Courses

CE: Create a Learning Path

Learning paths are a way to organize and guide learners through a series of related courses, modules, assessments, and other content in a logical and progressive manner. In this course, you will explore how to create learning paths.

English Academy Setup Course Building Learning Management Customer Education Courses

CE: Build Interactive Tutorials Quickly Using the Iorad Integration

Iorad is a learning activity available in Course Builder that makes creating, sharing, and learning content easy. In this course, you will explore how to use Iorad to create a step-by-step, interactive tutorial.

English Course Building Customer Education Courses

[separator] Staircase AI Training Courses

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[separator] Staircase AI Learning Path

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[separator] Product Experience (PX) Training Courses

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[separator] Staircase AI Quick Tip Videos

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[separator] Customer Communities (CC) Learning Paths

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CC: Customizing the Design of Your Customer Community

You will explore how to customize the layout and branding of your Customer Community.

15 min

English Customer Communities Courses

CC：コミュニティーモジュール: 構造、コンテンツ、および権限 (Community Module: Structure, Content, & Permissions)

コミュニティモジュール (CM) は、カスタマーコミュニティの『主力』部分と考えることができます。コミュニティモジュールでは、ユーザーが会話や質問を投稿し、既存のトピックに対して返信を共有できます。また、モデレーターは有益な情報を提供する記事を共有することができます。さらに、このモジュールは製品チームがユーザーと交流し、新製品や機能について話し合ったり、ベータやスーパーユーザー向けのプログラムのサポートを得るために活用できます。

Japanese Courses

[separator] Product Experience (PX) Learning Paths

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CC: Creating and Managing Groups

This course provides an overview of Customer Communities Groups, that allows members of the community to come together.

15 min

English Customer Communities Courses

Admin Practical - Designing Effective Surveys - 2026

This course provides an overview of the Survey features and functionality. We will utilize these features to design effective surveys and understand the analytics.

$200

English Customer Success Admin US

PX Tips & Tricks: In-App Guides

In this course, you will explore tips and tricks for using the In-App Guides in Gainsight PX.

English Product Experience Courses

管理者: データ管理 (Admin: Data Management)

ようこそ、データ管理基礎コースへ。このコースでは、Gainsightでデータを管理する基本を学びます。また、MDAのインターフェースや機能を含めて、Gainsightのデータアーキテクチャについても学ぶことになります。

Customer Success Admin Data & User Management Japanese Courses

人生の一日 (End User: Day in the Life of a Gainsight CSM)

CSM が Gainsight を使用してワークロードを管理する方法がわかります。

Customer Success End User Japanese Courses

CS End User: Live Training Opportunities

Scroll down to learn about our Gainsight CS End User instructor-led training opportunities.

English Customer Success End User Courses

Quick Tip: What is Gainsight Home

In this video, you will uncover how Gainsight Home revolutionizes customer-facing teams' efficiency by providing a centralized workspace for insights and activities. Explore customizable widgets, proactive alerts, and deep analytics to effortlessly manage your book of business.

3 Min

English Customer Success Gainsight Home Video Courses

PX Tips & Tricks: Feature Adoption

In this course, you'll explore tips and tricks for analyzing feature adoption using Gainsight PX.

10 mins

English Product Experience Courses

日本語CS: アドバンスプログラムの再設計 (Admin: Redesigned Advanced Program)

このコースでは、管理者がジャーニーオーケストレーターにおいてアドバンスプログラムを構築および管理する方法について説明します。

Customer Success Admin Japanese Courses

CS Admin: Success Plans

Prepares you to configure Gainsight's Success Plans.

13 min

English Customer Success Admin Success Plans Courses

管理者 - ジャーニーオーケストレーター (Admin: Journey Orchestrator)

このコースでは、ジャーニーオーケストレーターの概要と、さまざまなモデルのプログラムを作成する方法について説明します。

Customer Success Admin Journey Orchestrator Japanese Courses

Break the Silo Confining Your Customer Feedback

This webinar focuses on the surveys and how to collaborate to improve customer empathy, engagement and experience.

53 min

English Courses

CS Admin: Reports and Dashboards (Horizon Analytics)

LEVEL 1 PREP - Learn how to create and save reports and dashboards.

25 min

English Customer Success Admin Analytics Courses Dashboards Reports

Gainsight管理者の基盤 (Admin: Foundations)

このコースはGainsight管理者向けの最初のコースです。ほかのGainsight管理者向けコースにおいて必要とされる基礎的情報について説明します。

Customer Success Admin Japanese Courses

CS End User: Using Email Templates Across Gainsight

Learn how to use Email Templates to communicate with your customers.

02:30

English Customer Success End User Courses

CS End User: Sally the AI Bot

Overview of what Sally is and how to use Sally in-app and in Slack to have quick and convenient access to your customer data

18 min

English Customer Success Mobile & Sally AI Bot End User Courses

Quick Tip: How to Create a Job Chain in Gainsight Connectors

Learn how to create a job chain step by step in Gainsight. Follow along and automate tasks easily to save time and boost productivity!

1 Min

English Customer Success Courses Connectors

Quick Tip: Can we generate a Pivot report on CTA Tasks

Unlock insights with ease in our Quick Tip video on generating pivot reports for CTA tasks in Gainsight. Follow simple steps to visualize data effectively and make informed decisions for your customer success strategy.

2 Min

English Customer Success Rules Engine Video Courses

Connecting PX and CS with an Identifier

Explore the importance of selecting global identifiers for a PX and CS integration, how to choose them, and how to load the global identifier into PX if it doesn't already exist.

15 min

English Customer Success Product Experience Courses

Creating a Quiz Question Bank

Quiz Question Banks allow you to create, maintain, and incorporate question banks for use within your content.

4 min

Content Manager Quizzes/Assessments Course Management Feature Overview auto-registration Single Lesson auto-redirect color-blue-700

CS エンドユーザー：グループ送信 (CS End User: Group Send)

『グループ送信のはじめ方』へようこそ。Gainsight のグループ送信機能の主要特長を紹介し、CSM（カスタマーサクセスマネージャー）がコミュニケーションの効率化、連絡先管理、担当顧客ポートフォリオとのエンゲージメントに活用できるよう支援します。

Customer Success End User Japanese Courses

Overview of the Zendesk Integration and Widget

This video provides an overview of Zendesk Integration and Widget.

4 Min

English Customer Success Courses

CS Admin: Managing Gainsight End User Feedback (Job Aid)

This Job Aid will help CS Operations team members collect, categorize and act upon feedback received from the internal customers they empower.

Job Aid

English Customer Success Admin Job Aid Courses

An Introduction to Risk Detection and Prevention

Explore the importance of creating a risk process and how to identify and detect risks.

10 min

English Customer Success Courses

Quick Tip: How does a Director at Gainsight use GS CS

Join Kiran Panigrahi, Director of Customer Success at Gainsight, as he shares insights into leveraging Gainsight's top features for daily operations. Explore how Gainsight addresses visibility, unexpected churn, and scaling efficiency, optimizing customer success strategies for enhanced outcomes.

2 Min

English Customer Success Video Courses Renewal Center Dashboards

Adoption Explorer: Use Case Tutorials and Walkthroughs

Here you will find a collection of Adoption Explorer Use Cases, each with a demo video or a step-by-step tutorial.

2 Resources

English Customer Success Courses

Quick Tip: How to transform data in a source object in Gainsight Connectors

In this video, you will look at the steps needed to transform data from a source object and sync it with a target object.

2 Min

English Customer Success Courses Connectors

CS End User: Cockpit & Playbooks

This course provides an overview of the functionalities within Cockpit, the primary Gainsight workspace for CSMs/AMs.

25 min

English Customer Success End User Cockpit & Playbooks Courses

Leveraging Gainsight APIs

In this course, we will explore the powerful capabilities of Gainsight’s Application Programming Interfaces (APIs) and how they can be leveraged to integrate Gainsight with other systems, automate processes, and unlock valuable insights.

15 min

English Customer Success Courses

管理者-ユーザ管理-NXT (Admin: User Management)

このコースでは、Gainsightでユーザを管理する方法の概要を説明します。

Customer Success Admin Data & User Management Japanese Courses

CS Admin: Gainsight Home

This course explains how to configure the Gainsight Home feature.

15 min

English Customer Success Gainsight Home Admin Courses

CS End User: Horizon Reports & Dashboards

Learn how Dashboards can provide data-driven insights to help drive your workflow. (Note: This course focuses on the Horizon version of Reports & Dashboards, which is being released in a phased manner in the first half of 2021.)

12 min

English Customer Success End User Courses Dashboards Reports

360 (End User: 360)

このコースでは、カスタマー360 の概要を説明します。カスタマー360には、顧客に関連する全てのデータが1か所に集約されています。

Customer Success End User 360 Japanese Courses

[separator] CS Admin Learning Paths

Begin with our CS Admin: Getting Started learning path. This path offers a structured, multi-course journey that builds your Gainsight CS expertise step-by-step, from foundational setup and configuration through automation, data management, and best practices for scalable success. For more advanced training, take a deeper dive into our structured, multi-course learning paths, grouped by topic.

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管理者 - レポートとダッシュボード (水平分析) - NXT (Admin: Reports & Dashboards)

このコースにおいては、レポートビルダーの使用および Gainsightダッシュボードの使用という、 2 つの幅広いトピックについて説明します。

Customer Success Admin Japanese Courses Dashboards Reports

CS End User: Foundations of Gainsight

If you're a new Gainsight end user, please start here! This short course provides a foundation for understanding what Gainsight is and how you'll use it in your daily work.

10 min

English Customer Success End User Courses

CS End User: Success Plans

Covers how to take advantage of Success Plans to capture, track activity, and share progress on your customers’ key goals as well as other key moments of truth along the customer journey.

10 min

English Customer Success Success Plans End User Courses

CS End User: Customer Goals

In this course, you'll explore how Gainsight’s Customer Goals allow cross-functional teams to collectively capture, track and report on customer goals to drive collaboration and showcase value.

10 min

English Customer Success End User Courses

Customer Stories on Managing and Preventing Churn

Learn firsthand how various companies identified potential risks, implemented effective interventions, and leveraged customer insights to reduce churn.

10 min

English Customer Success Courses

CS管理者: タイムラインの設定 (CS Admin: Configuring Timeline)

「管理者向けのタイムラインの設定」コースへようこそ。このコースでは、タイムラインとアクティビティの設定方法について説明します。

Customer Success Admin Japanese Timeline Courses

Rules Engine: Use Cases Tutorials and Walkthroughs

Here you will find a collection of Rules Engine Use Cases, each with a demo video or a step-by-step tutorial.

5 Resources

English Customer Success Rules Engine Courses

CS End User: Success Snapshots

This course covers Success Snapshots, which is a powerful tool that enables you to export client-specific data, including reports and tokenized information, directly into your slide deck.

5 min

English Customer Success End User Success Snapshots Courses

Maximizing Impact with Skilljar + Salesforce

Learn how Skilljar's Salesforce integration provides real-time training data to Salesforce, benefiting various teams, highlighting impact on the business, and enhancing customer training experiences.

30 min

Analytics Analytics Manager Integration Manager Integrations Course color-blue-700 Data & Integrations Other 2024 Salesforce SFDC

Object Visibility Settings

Learn how you can customize which learners are able to see and/or access your Courses, Catalog Pages, Learning Paths, and Plans.

4.5 min

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Using Strategic Insights

This lesson is designed to give you a tour of the basic functionality when using Skilljar's Strategic Insights.

Interactive

Analytics Analytics Manager Analytics & Reports Interactive Walkthrough auto-registration auto-redirect

Resizing Tile Images

The size of the images used for the tiles on your training site can make a big difference in its appearance.

5 min

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Creating Multi-Session Events

This interactive lesson is designed to walk you through the process of creating a multi-session live training event.

Interactive

Content Manager Live/Virtual Trainer ILT/VILT Course Management Live Training Interactive Walkthrough auto-registration auto-redirect color-blue-600

Skilljar's Content Syndication

This interactive lesson is designed to walk you through the process of Syndicating Content for hosting in additional Learning Management Systems.

Interactive

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Exporting Data from Group Analytics

This interactive lesson walks you through the process of collecting the Groups data you want for the appropriate timeframe and exporting it as a CSV file.

Interactive

Analytics Analytics Manager Analytics & Reports Interactive Walkthrough auto-registration color-blue-400 auto-redirect

Getting started with Plans

Plans enable you to package and sell your training content with greater flexibility.

12 min

Site Manager Monetization Domains & Publishing Feature Overview

Bulk Uploading Course Content

Uploading multiple pieces of content at once can save you time when creating courses.

5 min

Content Manager Content Course Management Feature Overview auto-registration Single Lesson auto-redirect color-blue-700

CS Admin: AI Scorecards

This course will guide you through the intricacies of using AI-based analytics to optimize your Scorecards. You will learn about the data requirements and how the AI Scorecards work.

10 min

English Customer Success Admin Scorecards Courses

CS Admin: Configure Success Snapshots

Success Snapshots is a powerful tool that enables end users to export client-specific data from Gainsight directly into a slide deck. Admins can configure customized decks for a variety of use cases to populate data for any customer directly from the C/R360.

20 min

English Customer Success Admin Success Snapshots Courses

Quick Tip: CS License Types

This video explains the various licenses that Gainsight offers and the value each user can gain from them.

English Customer Success Data & User Management Video Courses

Send SMS via Twilio from External Actions

This video talks about how to send SMS to your customers via Twilio from Gainsight.

3 min

English Customer Success Courses

Quick Tip: How to create a PX+JO Adoption program

Join Angela from Gainsight's technical program management team as she reveals strategies for enhancing customer experience and boosting product adoption. Discover how to seamlessly integrate Gainsight PX's feature monitoring and in-app engagements with automated journey orchestrator programs, ensuring proactive outreach and sustained customer satisfaction.

2 Min

English Customer Success Product Experience Video Courses

Quick Tip: What is Scorecard Optimizer

Scorecard optimizer powered by Horizon AI assists admins by offering optimal configuration recommendations to set up new scorecards and to improve the effectiveness of existing scorecards in your current org.

3 Min

English Customer Success Scorecards Video Courses

Quick Tip: AI Follow Up

This short video explains how AI Follow-up automatically captures and organizes crucial information, making the work of CSMs more efficient and straightforward.

English AI: Copilot, Cheat Sheet, Follow Up, Takeaways Video Courses

Quick Tip: Gainsight Takeaways (AI)

Takeaways offers a consolidated overview of recurring customer feedback and sentiments, automatically scanning and summarizing insights from survey responses and timeline entries.

2 Min

English Customer Success AI: Copilot, Cheat Sheet, Follow Up, Takeaways Video Courses

Do More With Less: How to Configure Gainsight for Digital-First Engagements and Pooled CSMs

01:02:11

English Customer Success Engagements Courses

Quick Tip: Streamlining Customer Success Snapshots

In this video you will discover how Success Snapshots in Gainsight streamline executive reports, saving time and boosting ROI validation.

2 Min

English Customer Success Success Snapshots Video Courses

Quick Tip: Enhanced Visibility: Tracking Automated Customer Communications

Alison Hunt, Enterprise CSM at Gainsight, reveals how to gain invaluable visibility into automated customer communications. Learn how to effortlessly track and analyze emails sent to customers, ensuring informed customer interactions and enhanced engagement. Plus, explore the admin perspective on enabling this feature for targeted communication oversight.

2 Min

English Journey Orchestrator Video Courses

エンドユーザー: 顧客目標 (CS End User: Customer Goals)

このコースでは、Gainsightの顧客目標では、部門横断的なチームがどのようにして、顧客目標を総合的に把握、追跡、レポートし、コラボレーションを促進し、価値をアピールすることができるかを探索します。

Customer Success End User Japanese Courses

Gainsight CS End User Practice Exercises

It’s time to take the next step in your learning journey. These practice exercises will help you apply what you’ve learned so far, and take your Gainsight end user skills further.

English Customer Success End User Courses Practice-tests/exercises

Gainsightホーム (Gainsight Home)

このコースではGainsightホームの概要と、Gainsightホームを使って顧客に関する洞察を得る方法について解説します。

Customer Success Gainsight Home Japanese Courses

Customer Pain Framework

Chris Bohle walks us through the origins of the framework and describes how Sales uses it to help customers discover opportunities for driving growth in their organizations.

English Customer Success Courses

Quick Tip: Exploring Gainsight Dashboards

Discover how Gainsight dashboards offer comprehensive insights tailored to specific use cases and user roles. Learn how these customizable collections of reports provide invaluable visibility into key metrics, enabling informed decision-making and strategic action to drive customer success.

4 Min

English Customer Success Video Courses Dashboards

Welcome to Skilljar — Let's Get Started!

Explore the Skilljar dashboard and build a solid foundation to launch training that helps your customers succeed.

30 min

Analytics Manager Content Manager Live/Virtual Trainer Program Owner Site Manager Students/Groups Manager Theme Manager Integration Manager Course Skilljar Foundations

Quick Tip: Exploring Gainsight Home

In this video, discover how Gainsight Home streamlines productivity by providing visual data and customizable widgets, offering a holistic view of customer accounts, enabling streamlined management, and facilitating quick actions like creating CTAs and timeline entries directly from the homepage.

2 Min

English Customer Success Gainsight Home Video Courses

CS End User: Text Analytics

Learn how to use Gainsight's Text Analytics feature to collect and analyze textual feedback and response data from Surveys and Timeline entries.

30 min

English Customer Success Analytics End User Courses

Quick Tip: How to Increase Upsells, Cross-Sells, and Expansions with Gainsight PX & CS

Join Aaron as he unveils the synergy between Gainsight CS and PX for impactful customer engagements. Learn how to tailor personalized messages, trigger timely actions, and drive upsells seamlessly throughout the customer journey, unlocking the full potential of this dynamic integration.

2 Min

English Customer Success Product Experience Video Courses

Quick Tip: Streamlining Success: Navigating Gainsight's Journey Orchestrator

Join us in this tutorial as we craft a Journey Orchestrator program to notify customers about a product change via email, including a follow-up for unopened messages and creating CTAs for further engagement.

7 Min

English Customer Success Journey Orchestrator Courses

Quick Tip: What is a CS Manager Dashboard Overview

This video explains how Dashboards helps CSM Managers understand the impact the CSM team is having over time and monitor individual CSMs' workload with regard to issues, customers and strategic initiatives.

2 Min

English Customer Success Video Courses Dashboards

Quick Tip: What is Gainsight's meeting Assist (AI)

Gansight's meeting assist powered by generative AI is changing the way customer success managers work. We handle a high volume of daily calls and meeting assist streamlined that process by automating the note taking that we're currently doing in timeline, tracking those action items and identifying potential risks and issues and then adding a synopsis to the timeline activity.

2 Min

English Customer Success AI: Copilot, Cheat Sheet, Follow Up, Takeaways Video Courses

Quick Tip: What is Gainsight's Journey Orchestrator

In this video, you will see how to build multi-step customer journeys including email, human, API, and optionally Gainsight.

3 Min

English Journey Orchestrator Video Courses

Quick Tip: How are Surveys Distributed using Journey Orchestrator

In this video, you will uncover the power of Gainsight's Orchestrator for survey distribution, leveraging out-of-the-box programs like NPS to drive high response rates while tailoring outreach to your company's specific requirements. Explore dynamic participant journeys, embedded best practices, and customizable outreach to enhance your survey engagement strategy.

3 Min

English Customer Success Journey Orchestrator Surveys Video Courses

Quick Tip: Gainsight People Maps: Your Key to Retention & Growth

In this video, you will explore how Gainsight's People Maps revolutionize stakeholder management for driving retention and growth. Learn to visualize and manage executive relationships, identify influencers, and streamline communication to ensure effective engagement at every level of your organization's hierarchy.

3 Min

English Customer Success Video Courses People Map

Quick Tip: Unlocking Productivity: Navigating Gainsight Home

Dive into Gainsight Home, your gateway to streamlined productivity within Gainsight. Uncover a wealth of visual data from various applications, empowering you to focus solely on what matters most.

1 Min

English Customer Success Gainsight Home Video Courses

PX Tips & Tricks: Surveys

In this course, you'll explore tips and tricks for using surveys in Gainsight PX.

English Surveys Product Experience Courses

PX Tips & Tricks: Dashboards & Widgets

In this course, you'll examine tips and tricks for gathering data using dashboards and widgets.

13 mins

English Product Experience Courses Dashboards

Quick Tip: How to do Derived Mapping in Gainsight Connectors

Explore the simplicity and utility of Derived Mapping—a versatile tool for referencing objects within Gainsight.

2 Min

English Customer Success Courses Connectors

Quick Tip: Overview of Gainsight API

This video provides an overview of Gainsight's APIs.

2 Min

English Customer Success Courses

Quick Tip: How to create a basic report in Gainsight Reports and Dashboards

In this video, you will see the step-by-step process of creating a basic report.

3 Min

English Customer Success Courses Dashboards Reports

Quick Tip: What does basic Journey Orchestrator queue management reporting look like

Join Dan Wiegert as he shares his journey of optimizing queue management through data-driven reporting in Gainsight. Explore how leveraging advanced outreach objects and extensive filtering techniques enabled me to streamline programs, enhance efficiency, and make informed decisions for improved journey orchestrator performance

3 Min

English Customer Success Journey Orchestrator Video Courses

Quick Tip: Unlocking Insights: Exploring Gainsight Dashboards

Join us as we explore the power of dashboards in Gainsight, where administrators create tailored views for specific use cases, minimizing clutter and maximizing insights for end users.

3 Min

English Customer Success Video Courses Dashboards

Quick Tip: How to load data from a CSV File

In this video, we will guide you through creating an MDA object and loading data from a CSV file.

2 Min

English Customer Success Data & User Management Courses

Quick Tip: Navigating Cockpit: Your Customer Engagement Hub

Discover how Cockpit serves as the central workspace for Customer Success Managers (CSMs) and account managers. Learn how to leverage its data-driven guidance, represented through Calls to Action (CTAs), to streamline customer communication and enhance workflow efficiency. With customizable views and actionable insights, Cockpit empowers you to effectively manage customer relationships and drive success throughout their lifecycle.

1 Min

English Customer Success Cockpit & Playbooks Video Courses

Quick Tip: What is Gainsight Salesforce (SFDC) Viewer

In this video, you will see the Gainsight Viewer functionality is the most cost-effective way to give your entire organization visibility and access to the Gainsight platform while CSMs and other members of the Customer Success Organization need the ability to manage their days within Gainsight.

2 Min

English Customer Success Data & User Management Video Courses

Quick Tip: Sponsor Tracking: Key to Customer Success

In this video, you will explore Gainsight's Sponsor Tracking feature, offering real-time notifications and actionable insights to effectively manage key contacts within your customer base. Learn how to mitigate risks, drive advocacy, and stay ahead of organizational changes to optimize your customer success strategy.

2 Min

English Customer Success Video Courses Sponsor Tracking

Quick Tip: How to Configure Job Schedule

Discover how to configure job schedules effortlessly with our tutorial video. Learn the ins and outs of setting up automated tasks to optimize efficiency in Gainsight.

30 Sec

English Customer Success Video Courses Connectors

Gainsight Administrator Practice Exercises

It’s time to take the next step in your learning journey. These practice exercises will help you apply what you’ve learned so far, and take your Gainsight administration skills further. They will also help prepare you for the Level 2 and Level 3 Gainsight certification exams.

Practice

English Customer Success Admin Courses Practice-tests/exercises

NXT Admin Level 3 PRACTICE Test

This is a PRACTICE test for Level 3 Admin Certification. There is no time limit and it is un-proctored.

English Customer Success Admin Certification Practice-tests/exercises

CS Admin: Renewal Center

This course provides an overview of Renewal Center and walks admins through the configuration process.

10 min

English Customer Success Admin Courses Renewal Center

CS Admin: Email Template Builder

This microlearning course will provide an overview of the email template builder, the key features, how to navigate to email template building in Gainsight CS, the various components of the Email template list view, the use of tokens in email templates, and the multiple steps to create a new email template builder.

10 min

English Customer Success Admin Courses

Data Designer: Use Case Tutorials and Walkthroughs

Here you will find a collection of Data Designer Use Cases, each with a demo video or a step-by-step tutorial.

5 Resources

English Customer Success Courses Data Designer

Gainsight Marketing Strategy

Stephanie Robotham, Chief Marketing Officer, takes us along on Marketing’s journey from category creator to pipeline generator.

30 min

English Customer Success Admin Courses

CS Admin: Best Practices for a Successful Gainsight Launch (Job Aid)

This Job Aid is designed to help Gainsight Admins prioritize their work, stay organized, and confidently guide their teams through a successful CS launch.

Job Aid

English Customer Success Admin Job Aid Courses

Journey Orchestrator: Use Case Tutorials and Walkthroughs

Here you will find a collection of Journey Orchestrator Use Cases, each with a demo video or a step-by-step tutorial.

5 Resources

English Customer Success Journey Orchestrator Courses

CS Admin: Salesforce Connector

Prepares you to use the Salesforce (SFDC) Connector to load data into Gainsight.

20 mins

English Customer Success Admin Data & User Management Courses

New Gainsight Administrators of old Implementations: Taking Over

This Webinar will help new Gainsight Administrators who are taking over existing implementations of Gainsight.

57 min

English Customer Success Admin Courses

CS Admin: Configuring Customer Goals

In this course, you'll explore how Gainsight’s Customer Goals allow cross-functional teams to collectively capture, track and report on customer goals to drive collaboration and showcase value. You'll see how to configure Customer Goals for your team.

15 min

English Customer Success Admin Courses

CS Admin: Core Components

This path is recommended for CS Admins just beginning their Gainsight journey. These are the building blocks needed to understand the Gainsight environment. Duration: 120 MIN

3 Courses

English Customer Success Admin Learning paths

CS Admin: Identifying Risk and Preventing Churn

Earn a skills badge on Identifying Risk and Preventing Churn by completing this comprehensive training program covering anticipating and managing risks, ultimately leading to improved customer retention and success. Duration: 135 MIN

7 Courses

English Customer Success Admin Learning paths

Reports and Dashboards: Use Case Tutorials and Walkthroughs

Here you will find a collection of Reports and Dashboards Use Cases, each with a demo video or a step-by-step tutorial.

3 Resources

English Customer Success Courses Dashboards Reports

Tips on How to Use Gainsight Analyzer

The Gainsight Analyzer monitors various causes of failures or inefficiencies in the performance of the application, so you can quickly identify, isolate, and remediate any performance issue that impacts the user experience by following the recommended actions to improve performance.

56 min

English Customer Success Courses

[separator] Virtual Instructor Led Training

English separator

CS Admin: Configuring CSM Tools

Configure various Gainsight tools, empowering you to optimize and tailor the platform to meet your specific business needs effectively. Duration: 160 MIN

10 Courses

English Customer Success Admin Learning paths

CS Admin: Analytics & Insights

This path is recommended for CS Admins who want to provide user visibility to data through reporting. Duration: 50 MIN

2 Courses

English Customer Success Admin Learning paths

CS Admin: Getting Started (Admin Level 1 Certification Prep)

LEVEL 1 PREP - These courses are recommended for New Admins preparing for the Admin Level 1 Certification. Duration: 3 hours

13 Courses

English Customer Success Admin Learning paths

CS Admin: Customer Outreach

Learn about Gainsight's Digital Journey feature where you can design automated outreach programs using emails and integrating surveys. Dive deeper into Advanced Programs to build more complex workflows. Duration: 90 MIN

4 Courses

English Customer Success Admin Learning paths

チームビュー (CS End User: Team View)

このコースでは、チームビューの概要およびチームビューを利用してSalesforceのアカウントページやオポチュニティページからGainsightにおける顧客情報へのアクセス方法について説明します。

Customer Success End User Japanese Courses

Reports and Dashboards: Tips & Tricks

Here you will find a collection of resources containing tips and best practices for building Reports and Dashboards.

1 Resource

English Customer Success Courses Dashboards Reports

CS End User: Team View

This course provides an overview of Team View, and explains how to use Team View to access customer information in Gainsight from the Salesforce Account or Opportunity pages.

11 min

English Customer Success End User Courses

CS End User: Advanced Customer Success Management

Designed for users who are familiar with basic functionalities and are looking to leverage more advanced tools within Gainsight.

7 Courses

English Customer Success End User Learning paths

CS + PX: CRAWL Use Case: Reports/Dashboards, Scorecards, and CTAs

In this course, we'll walk through several simple use cases for using these two programs together. You will see how to use Report Builder to increase the visibility of product adoption metrics to identify advocates, expansion opportunities, and spot churn risks. You'll also examine how to use adoption data-driven health scores to identify risks and opportunities. Finally, you'll see how to identify and tak

15 min

English Customer Success Scorecards Product Experience Courses Dashboards Reports

NXT - ホライゾンレポートとダッシュボード (NXT - Horizon Reports and Dashboards)

メモ：このコースは、レポート & ダッシュボードのホライゾンバージョンに焦点を当てています。これは、2021年前半から段階的に顧客にリリースされています。あなたの組織が以前のバージョンのレポート & ダッシュボードをまだ使っている場合は、このコースを代わりに受講してください。

10 min

Customer Success Japanese Courses Dashboards Reports

Chrome プラグイン (End User: Intro to Gainsight Assist Chrome Plugin)

この 4 分間のビデオでは、Gmail でメールを作成する際に Gainsight テンプレートを使用する方法と、メールをタイムラインに記録する方法、およびいくつかの一般的なビジネスユースケースに焦点を当てています。

Customer Success End User Japanese Courses

エンドユーザートレーニング (Japanese End User Training)

このコースは、NXTプラットフォームのGainsightエンドユーザー向けのコンテンツに焦点を当てています。NXTはGainsightプラットフォームの進化形であり、すべての新しい実装はNXTプラットフォームで構築されます。

12 Courses

Customer Success End User Japanese Learning paths

Configuring Adoption Explorer to Support Your PX + CS Integration

Explore how to configure Adoption Explorer to make PX data palpable (and actionable) in CS.

15 min

English Customer Success Product Experience Courses

Quick Tip: How to configure a Scorecard

Join us as we guide you through configuring scorecards step by step. Learn how to create company or relationship scorecards, ensuring precision with measures tailored for each.

1 Min

English Customer Success Scorecards Video Courses

CC: Creating and Managing Content

This course describes how to create content from control and front-end of the community.

15 min

English Customer Communities Courses

Quick Tip: How to establish a connection in Gainsight Connectors

In this video, you will learn how to effortlessly establish connections in Gainsight connectors.

1 Min

English Customer Success Courses Connectors

Quick Tip: How to Create an automated Onboarding Program in Gainsight's Journey Orchestrator

In this video, you will see an automated onboarding program in Gainsight's Journey Orchestrator.

3 Min

English Customer Success Journey Orchestrator Courses

Quick Tip: How to transform the Customer Success Game using Success Plans

This video helps you to discover how the strategic roadmaps empower both you and your customers to thrive, driving towards shared goals and measurable outcomes.

2 Min

English Customer Success Success Plans Video Courses

管理者: コックピットとプレイブック (Admin: Cockpit)

このコースでは、コックピットの概要を説明します。コックピットは、CSMおよびAMの主要なGainsightワークスペースとして機能し、組織に合わせてコックピットを設定する方法を説明します。

Customer Success Admin Japanese Cockpit & Playbooks Courses

Quick Tip: What is Adoption Explorer

Ingest, store and trend time series data directly from your data store(s) at an account, person and relationship level using pre-configured and custom objects and integrations.

3 Min

English Customer Success Video Courses Adoption Explorer

Quick Tip: How to use Data Designer to Calculate a Correlation

In this video, we walk through how to do a correlation function connecting activities to customer health using Gainsight's Data Designer.

4 Min

English Customer Success Video Courses Data Designer

Quick Tip: What are Gainsight Scorecards

In this video, you will delve into Gainsight's scorecard feature, essential for proactively monitoring customer health and vital signs. Learn how to track multiple measures, set scores, and leverage automation to drive targeted playbooks and outreach.

3 Min

English Customer Success Scorecards Video Courses

Quick Tip: Mastering Email Creation by unleashing the Power of Enhanced Templates in Journey Orchestrator

Experience seamless email creation with our enhanced templates, featuring drag-and-drop editing and coding options. Explore autosave, embedded media, and collaborative sharing for efficient design and testing.

2 Min

English Customer Success Journey Orchestrator Video Courses

NXT- エンドユーザータイムライン (End User: Timeline)

このコースでは、タイムラインの概要を解説します。タイムラインは全ての顧客とのやり取りの一元化された記録として機能します。

Customer Success End User Japanese Timeline Courses

CS End User: Intro to Gainsight Assist Chrome Plugin

This 4 minute video focuses on how a Gainsight template can be used while composing emails in Gmail and how the emails can be logged to Timeline, along with some common business use cases.

4 min

English Customer Success End User Courses

Building Your PX + CS Strategy

Review how PX integrates with CS to make informed decisions when setting up your PX instance.

20 min

English Customer Success Product Experience Courses

Quick Tip: Gainsight's Approach to Preventing Customer Churn

Learn how Gainsight proactively monitors customer data, alerts you to risks, and prescribes actions to mitigate churn, all within an integrated platform.

2 Min

English Customer Success Scorecards Video Courses

CC: Moderating Content

This course will provide you with everything you need to manage content and users in your Customer Community.

30 min

English Customer Communities Courses

Signing in as a Student

You're able to sign in as a student of a domain to see what they see or troubleshoot issues they may be experiencing.

2 min

Site Manager Students/Groups Manager Administration Domains & Publishing Students Quick Tip auto-registration Single Lesson auto-redirect color-blue-700

Quick Tip: What are Executive Dashboards

In this video, you will learn how to easily create executive dashboards with deep customer insights.

2 Min

English Customer Success Video Courses Dashboards

Quick Tip: AI Copilot

Copilot is an AI-supported conversational tool integrated within the Gainsight CS application. In this short video, you will explore how Copilot assists users by providing context-based answers to queries related to the Timeline and Gainsight product documentation.

English Customer Success AI: Copilot, Cheat Sheet, Follow Up, Takeaways Video Courses

PX Tips & Tricks: Administration

In this course, you will explore tips and tricks for using PX Administration feature that improves the performance of admin level configurations.

English Admin Product Experience Courses

PX Tips & Tricks: NPS Surveys

In this course, you'll explore tips and tricks for using NPS surveys in Gainsight PX.

10 min

English Surveys Product Experience Courses

[separator] CS End User Learning Paths

Start with our guided CS End User learning paths below. These paths provide clear, hands-on progression that helps you master the daily use of Gainsight CS, managing customer accounts, tracking outcomes, and leveraging insights to strengthen relationships.

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PX Tips & Tricks: Integrations

In this course, you will explore tips and tricks for extending PX's capabilities with native integrations to popular SaaS platforms.

English Product Experience Courses

PX Tips & Tricks: Getting Started with PX

In this course, you'll explore tips and tricks for getting started with Gainsight PX.

10 min

English Product Experience Courses

PX Tips & Tricks: Retention Analysis

In this course, you will explore tips and tricks of Retention Analysis that increases the retention of your users.

English Product Experience Courses

CS + PX: WALK Use Case: Survey Integration, Product Adoption JO

You will explore how to import survey results into CS to increase the visibility of user feedback, identify advocates, and spot churn risk in real time. You'll also examine how to use PX and Journey Orchestrator to optimize your customers' experience and improve product adoption at scale.

15 min

English Customer Success Surveys Product Experience Courses

CC : グループの作成と管理 (Creating and Managing Groups)

Japanese Customer Communities Courses

CC: Community Setup and Administration

Welcome to the "Community Setup and Administration" learning path, where you'll master everything from setting up structures and permissions, managing content, to integrating systems to effectively build and maintain a dynamic online community.

8 Courses

English Customer Communities Learning paths

Bundle: 10 Admin Classes + Admin Certification

Purchase 10 Admin Classes + 3 levels of Admin Certification at a Discounted Rate ($2000 per person)

$2,000

CE: Certification and Analytics

This learning path covers the key skills in managing certifications, analyzing educational engagement, and promoting an academy effectively. This path provides the tools necessary for maintaining high standards of education and increasing learner participation.

5 Courses

English Learning paths

Gainsight Onboarding for New CSMs (Job Aid)

The following job aid provides a structured Gainsight onboarding journey that supports confident, effective, and proactive CSM execution.

English Customer Success End User Job Aid Courses

エンドユーザー向け基礎 (CS End User: Foundations)

このコースはGainsightを使い始める際に必要となる基本的な情報を提供します。

10 min

Customer Success End User Japanese Courses

CE：動的クイズの作成 (Create a Dynamic Quiz)

このコースでは、各受講者が異なるバージョンのクイズを受けられるように、動的なクイズを作成する方法を学習します。

Japanese Courses

CE: Create User Groups

User groups are a feature that allows you to organize and manage learners based on common characteristics, roles, or criteria. In this course, you will explore how to set up user groups.

English Academy Setup Learning Management Customer Education Courses

CC: コミュニティの設定と管理 (Community Setup and Administration)

「コミュニティの設定と管理」学習パスへようこそ。ここでは、構造と権限の設定、コンテンツの管理から、動的なオンラインコミュニティを効果的に構築および維持するためのシステムの統合まで、すべてを習得します。

7 Courses

Japanese Customer Communities Learning paths

CE: Academy Setup and Customization

This learning path guides you through setting up and customizing your educational academy. You'll learn to configure basic settings, customize the website and layout, manage internal roles, and collaborate with Gainsight to optimize your academy’s design.

7 Courses

English Customer Education Learning paths

CC: Administrative Settings

This course is designed to guide you through the integral settings available as part of your Customer Community.

15 min

English Admin Customer Communities Courses

CE: アカデミーの設定 (Configure Academy Settings)

このコースは、LMSの設定をナビゲートし、カスタマイズし、効果的に最適化するために必要な知識とスキルを身につけることを目的としています。ユーザー設定からコース設定まで、様々な設定を解明するだけでなく、受講者に合わせたシームレスな学習体験を提供するための旅に出かけましょう。

Japanese Academy Setup Customer Education Courses

Staircase AI: Introduction

Welcome to Introduction to Staircase AI, a foundational course designed to equip Customer Success teams, managers, and executives with a comprehensive understanding of Staircase AI (ST)

15 min

Staircase English End User Courses

CE: アカデミーのセットアップとカスタマイズ (Academy Setup and Customization)

この学習パスでは、教育アカデミーの設定とカスタマイズについて説明します。基本設定の構成、Web サイトとレイアウトのカスタマイズ、内部役割の管理、Gainsight との連携によるアカデミーの設計の最適化について学びます。最終的には、学習者のニーズに合わせた魅力的な学習環境を構築できるようになります。

6 Courses

Japanese Learning paths

CC: コミュニティの管理とモデレーション (Community Management and Moderation)

「コミュニティの管理とモデレーション」学習パスへようこそ。ここでは、ゲーミフィケーションを通じて視聴者を引き付ける方法、コンテンツを効果的に作成およびモデレートする方法、電子メールキャンペーンを管理する方法、および分析を利用してコミュニティの交流を最適化する方法を学びます。

5 Courses

Japanese Learning paths

[separator] Customer Communities (CC) Training Courses

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Admin Experiential - Design, Build, and Refine Dynamic Programs - 2026

Build confidence with Journey Orchestrator by designing dynamic, data-driven programs that elevate your customer engagement strategy.

$200

English Customer Success Admin US

CE: Getting Started with Customer Education

The Customer Education platform helps businesses easily create, customize, and provide the best learning experiences for customers. Your team can manage all your learning content in one place using a variety of formats to engage learners. In this course, you will explore how to get started with Customer Education.

English Academy Setup Learning Management Customer Education Courses

CE: Ioradの統合を使用してインタラクティブなチュートリアルを素早く構築する (Build Interactive Tutorials Quickly Using Iorad)

Ioradはコースビルダーで利用できる学習アクティビティで、コンテンツの作成、共有、学習を簡単にします。このコースでは、Ioradを使用して、ステップバイステップのインタラクティブなチュートリアルを作成する方法を探ります。

Japanese Course Building Customer Education Courses

CC: Community Module: Structure, Content, & Permissions

This course will guide you through the process of configuring the Community Module for your Customer Community.

15 min

English Customer Communities Courses

Admin Practical - Using the S3 Connector - 2026

In this course we focus on using the S3 Connector to load data to custom objects. We will work together on hands-on exercises in a NXT Training org environment.

$200

English Customer Success Admin US

Adding & Managing Dashboard Users

Learn how to add and manage Skilljar dashboard users.

6.5 min

Program Owner Administration Organization Feature Overview auto-registration color-blue-400 Single Lesson auto-redirect

Publishing Learning Paths

Learn about the settings available when publishing Learning Paths.

11 min

Site Manager Content Domains & Publishing Feature Overview auto-registration Single Lesson auto-redirect color-blue-600

CE: コース構築 (Course Building)

このパスでは、影響力のあるコースの構築と設計、効率的なコンテンツ管理のためのメディアライブラリの利用、学習評価を強化するための動的クイズと静的クイズの両方の作成のための重要なテクニックについて説明します。さらに、参加者は、Iorad を使用して有意義な課題を作成し、インタラクティブなチュートリアルを迅速に統合する方法を学びます。この包括的なトレーニングにより、教育者は学習者を魅了する魅力的で教育的に堅牢なコースを作成できるようになります。

6 Courses

Japanese Learning paths

Tags & Filter Groups

Learn how to organize content on a catalog page with page filters.

6 min

Site Manager Learner Experience Domains & Publishing Feature Overview auto-registration color-blue-400 Single Lesson auto-redirect

Inviting & Managing Students

Learn how to invite learners to your training domain and manage them.

7 min

Students/Groups Manager Learner Management Students Feature Overview auto-registration Single Lesson auto-redirect color-blue-700

Using Skilljar's Strategic Insights

Learn how to best use Strategic Insights to benchmark key program metrics against other Skilljar customers, identify areas of improvement, and track industry trends.

10 min

Analytics Analytics Manager Analytics & Reports Feature Overview

Getting Started w/ Live Training

Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!

4 min

Live/Virtual Trainer ILT/VILT Course Management Live Training Domains & Publishing Feature Overview auto-registration Single Lesson auto-redirect color-blue-600

Audit Log Overview

Learn how the Audit Log helps you to track changes made to your course catalog by different users

3.5 min

Program Owner Administration Organization Feature Overview auto-registration Single Lesson auto-redirect color-blue-600

CC: Customer Community Introduction

In this course, you'll be introduced to Gainsight's Customer Communities platform.

English Customer Communities Courses

CE: Create a Dynamic Quiz

In this course, you will explore how to create a dynamic quiz, ensuring that each learner will take a different version of a quiz.

English Academy Setup Course Building Customer Education Courses

CS Admin: Benefits of Creating a Risk Process

Explore the benefits of creating a risk process to prevent churn.

10 min

English Customer Success Admin Courses

PX: Knowledge Center Bot Configuration "Legacy Version"

Learn how to configure the PX Knowledge Center Bot to onboard new users as well as educate existing users.

15 min

English Product Experience Knowledge Center Bot Courses

PX: Data Loader

This course explains how to configure the Data Loader utility in PX instance.

English Product Experience Courses

PX: Security

Learn how to manage PX Security to help keep the powerful functionality and data accessible in your Gainsight PX subscription as secure as possible.

25 min

English Product Experience Courses

PX Tips & Tricks: Product Mapper

In this course, you'll explore tips and tricks for using Product Mapper in Gainsight PX.

English Product Experience Courses

PX Tips & Tricks: Troubleshooting Engagements

In this course, you will explore tips and tricks for troubleshooting engagements in Gainsight PX.

English Product Experience Engagements Courses

PX: Custom Events and Global Context

Learn more about Custom Events and Global Context and how they can expand the type of usage data you track through PX.

15 min

English Product Experience Courses

CE：メディアライブラリーを活用した効率化 (Leverage the Media Library for Efficiency)

このコースでは、メディアライブラリを使って生産性を向上させる方法を探ります。

Japanese Courses

CE: Course & Learner Engagement Analysis

In this course, you will get to know the different reports under the Academy Overview and Learner Activity Analytics.

English Course Building Learning Management Customer Education Courses

CE: Configure Academy Settings

This course is designed to empower you with the knowledge and skills needed to navigate, customize, and optimize the settings of your LMS effectively. From user preferences to course configurations, embark on a journey that will not only demystify the various settings but also empower you to create a tailored and seamless learning experience for your learners.

English Academy Setup Customer Education Courses

CE: Market and Promote Your Academy

In this course you will learn how to promote your program internally and externally.

English Academy Setup Customer Education Courses

CE: Course Building

This path covers essential techniques for building and designing impactful courses, utilizing media libraries for efficient content management, and crafting both dynamic and static quizzes to enhance learning assessment.

6 Courses

English Customer Education Learning paths

PX Tips & Tricks: Knowledge Center Bot

In this course, you will explore tips and tricks for using PX Knowledge Center Bot that increases accessibility to in-app experiences.

10 mins

English Product Experience Knowledge Center Bot Courses

CC: 管理設定 (Administrative Settings)

このコースは、カスタマーコミュニティの一部として利用可能な重要な設定について案内することを目的としています。

Admin Japanese Customer Communities Courses

Gainsight エンドユーザー演習 (CS End User: Practice Exercises)

これらの演習は、これまでに学んだことを応用し、Gainsight エンドユーザースキルをさらに高めるのに役立ちます。

Customer Success End User Japanese Courses

Gainsight End User Continuing Education Exam

Welcome to the Gainsight End User Continuing Ed exam. This exam contains 12 questions and is designed to check for understanding of the latest Gainsight NXT functionality. Note: This exam is only relevant for end users who previously earned their End User certification and it has expired. (Cost: $25 per person)

$25

English Customer Success End User Certification Courses

その他のConnectorの復旧

セキュリティアドバイザリー後のSnowflake、S3、PX、BigQuery Connectorの再認証と復旧方法。

Customer Success Admin Japanese Security Advisory

Office Hours: Skilljar and Salesforce Integration Restoration

Re-authenticating and verifying the Skilljar-Salesforce integration

Renewal Center Restoration

Restore your Renewal Center by identifying data sources, running backfill jobs, and validating Opportunity sync between Gainsight and Salesforce.

English Customer Success Admin Security Advisory

Journey Orchestrator Restoration

Restore your JO programs safely, handling MDA-only vs SFDC-dependent programs, backdating, and cloning strategies.

English Customer Success Admin Security Advisory

Renewal Centerの復旧

データソースの特定、バックフィルジョブの実行、GainsightとSalesforce間のOpportunity同期の検証により、Renewal Centerを復旧します。

Customer Success Admin Japanese Security Advisory

Office Hours: Restoring Gainsight CS Connectors

Join this 45-minute live session to walk through re-establishing your SFDC Connector and other third-party connections with expert guidance and Q&A.

Cockpit & Timeline Restoration

Audit CTAs, restore Task Sync, and ensure Timeline activities are syncing correctly after the Security Advisory.

English Customer Success Admin Security Advisory

Salesforce Connectorの復旧

Salesforce接続の再認証、メタデータの更新、セキュリティアドバイザリ後のデータの安全なバックフィルを実行します。

Customer Success Admin Japanese Security Advisory

Restoring Other Connectors

Re-authenticate and restore Snowflake, S3, PX, and BigQuery connectors after the Security Advisory.

English Customer Success Admin Security Advisory

Data Designer & Reports Restoration

Restore your Data Designer spaces and validate reports that depend on Salesforce data.

English Customer Success Admin Security Advisory Reports

CockpitとTimelineの復旧

セキュリティアドバイザリー後に、CTAの監査、Task Syncの復旧、Timelineアクティビティが正しく同期されていることを確認します。

Customer Success Admin Japanese Security Advisory

はじめに：Gainsight NXT リカバリー概要

セキュリティアドバイザリ後のGainsight環境復旧に向けて、6ステップのリカバリーワークフローと想定事項をご理解ください。

Customer Success Admin Japanese Security Advisory

Office Hours: Gainsight CS Journey Orchestrator Restoration

Restore your JO programs safely, handling MDA-only vs SFDC-dependent programs, backdating, and cloning strategies

Restoring Your Gainsight PX Salesforce Integration

Step-by-step guide for PX Admins to re-authenticate and restore Salesforce integration after the November 2025 security advisory.

Product Experience Security Advisory

Rules Engine Restoration

Safely restore your Rules Engine by classifying rules, using historical backfill, and managing the pause/resume workflow.

English Customer Success Admin Security Advisory

Getting Started: Gainsight NXT Restoration Overview

Understand the 6-step restoration workflow and what to expect as you restore your Gainsight environment after the Security Advisory.

English Customer Success Admin Security Advisory

Customer Communities: Salesforce Integration Restoration

Step-by-step guide to restore your Salesforce integration with Gainsight Customer Communities following the security advisory.

Customer Communities Security Advisory

Office Hours: Restoring the Salesforce Staircase Integration

Re-enable the Salesforce Staircase integration and restore your field mappings to ensure accurate data flow.

Office Hours: Gainsight CS Cockpit & Timeline Restoration

Audit CTAs, restore Task Sync, and ensure Timeline activities are syncing correctly

Rules Engineの復旧

ルールの分類、履歴バックフィルの使用、一時停止/再開ワークフローの管理により、Rules Engineを安全に復旧します。

Customer Success Admin Japanese Security Advisory

Office Hours: Final Restoration Validation & Resuming Operations

Complete your restoration with final spot checks, resume your operations, and review Adoption Explorer, Renewal Center, and Gainsight Assist.

Office Hours: Gainsight CS Rules Engine Restoration

Safely restore your Rules Engine by classifying rules, using historical backfill, and managing the pause/resume workflow

Data DesignerとReportsの復旧

Salesforceデータに依存するData DesignerスペースとReportsを復旧・検証します。

Customer Success Admin Japanese Security Advisory Reports Data Designer

Office Hours: Product Experience

This office hours session will cover the step-by-step process for re-authenticating and verifying the PX-Salesforce integration, along with troubleshooting common issues and reviewing best practices.

Final Validation & Resuming Operations

Complete your restoration with final spot-checks, resume your operations, and learn about Adoption Explorer, Renewal Center, and Gainsight Assist.

English Customer Success Admin Security Advisory

Journey Orchestratorの復旧

MDA専用とSFDC依存のプログラムの処理、日付の遡及、クローン戦略を使用して、JOプログラムを安全に復旧します。

Customer Success Admin Japanese Security Advisory

CC: Customer Communities Ideation Overview

This course will guide you through configuration options and best practices for the Ideation module.

30 min

English Customer Communities Courses

CC：カスタマーコミュニティアナリティクス (Customer Communities Analytics)

このコースでは、さまざまな種類のダッシュボード、統合、レポート機能を使用して、顧客コミュニティ分析のさまざまな側面について説明します。

Analytics Japanese Courses

Salesforce Trailhead training for Gainsight Admins

This is a list of admin-relevant Salesforce Trailhead courses that have been identified as beneficial for our Gainsight Admin community

English Customer Success Admin Courses

PX: A Guide to Gainsight PX Engagement Governance

Explore the principles of PX governance and why it’s critical for your organization.

25 min

English Product Experience Courses

PX Tips & Tricks: Segments

In this course, you will explore tips and tricks for using PX Segments.

English Product Experience Courses

CS Admin: Getting Started with Copilot

This course will guide you through the essentials of using Gainsight's AI-powered Copilot, a chat tool with access to customer and timeline data that you can ask questions of and get help from.

10 min

English Customer Success Admin AI: Copilot, Cheat Sheet, Follow Up, Takeaways Courses

Quick Tip: AI Cheat Sheet

This short video describes how AI Cheat Sheet saves time and streamlines access to customer summaries, empowering CS leaders, Executives, and CSMs with better support during their interactions.

English Customer Success AI: Copilot, Cheat Sheet, Follow Up, Takeaways Video Courses

Work Faster with Gainsight Features You Already Have

This webinar will introduce you to the Productivity features and Processes in Gainsight and how to use them to your advantage, followed by step-by-step setup instructions and a demo.

58 min

English Customer Success Courses

CS End User: Using Copilot to Make Informed Decisions

This course will guide you through the essentials of using Gainsight’s AI-powered Copilot—a chat tool that accesses customer and timeline data to answer your questions and provide assistance.

English Customer Success End User AI: Copilot, Cheat Sheet, Follow Up, Takeaways Courses

PX Tips & Tricks: Formatting Your Engagements

In this course, you will explore tips and tricks for formatting the engagements you create in Gainsight PX.

10 mins

English Product Experience Engagements Courses

PX: In-App Onboarding with PX Engagements

Learn how to use PX in-app engagements to onboard your customers.

11 min

English Product Experience Engagements Courses

Getting Started: PX Certification Prep

Gainsight PX is a product experience platform that enables product teams to understand how users use their products, collect feedback, and create in-app engagements like product walkthroughs to drive user onboarding and product adoption. In this learning path, you'll explore how to use the features

8 Courses

English Product Experience Learning paths

PX Tips & Tricks: Analytics

In this course, you'll explore tips and tricks for using PX analytics to make data-driven decisions.

10 mins

English Analytics Product Experience Courses

PX: Knowledge Center Bot Configuration (2025)

In this course, you'll learn how to configure the Knowledge Center Bot. The Knowledge Centre Bot is an onboarding assistant that contains links to engagements, articles, and external URLs to help you onboard new users and educate existing users.

15 min

English Product Experience Knowledge Center Bot Courses

CS & PX Better Together

Explore how to connect Gainsight CS and Gainsight PX for even more functionality. Duration: 95 MIN

8 Courses

English Customer Success Admin Product Experience Learning paths

Admin Practical - Adoption Explorer - 2026

This course covers all of the features of Adoption Explorer using hands-on exercises in a training org.

$200

English Customer Success Admin US

CE: Content Performance and Assessment Reports

In the course Course & Learner Engagement Analysis, we reviewed the first half of the reports available in the Analytics area. This course covers the remaining Content Performance and Assessment reports.

English Learning Management Customer Education Courses Reports

Course Maintenance & Asset Management

Learn how to maintain courses and keep assets and content up-to-date in Skilljar.

45 min

Content Manager Site Manager Content Course Management Domains & Publishing Course

Organize Students with Groups

Learn to organize students, control content visibility, automate enrollments, and segment analytics using Skilljar's Groups feature.

35 min

Analytics Analytics Manager Program Owner Students/Groups Manager Learner Experience Learner Management Analytics & Reports Groups Course Skilljar Foundations

CS End User: Getting Started with Gainsight

This path provides new Gainsight users with a foundational understanding of the platform and its key features, including Home, Cockpit & Playbooks, C360, and Timeline. It also prepares users for the End User Certification. Duration: 160 MIN

10 Courses

English End User Learning paths

Skilljar Dashboard Setup & Administration

Confidently manage your Skilljar Dashboard—add users, control access, and maintain a secure, scalable academy.

25 min

Program Owner Site Manager Administration Domains & Publishing Organization Course Skilljar Foundations

Manage Students in Skilljar

Learn how to add, enroll, and manage learners in Skilljar. View student progress, grade tasks, troubleshoot access issues, and keep your training data clean and organized.

25 min

Students/Groups Manager Learner Management Students Course Skilljar Foundations

Admin Practical - Digital Journey Basics - 2026

This course will provide an introduction to Dynamic Programs. We'll start by setting up Email Templates and then proceed to configure a basic program for sending an NPS survey.

$200

English Customer Success Admin US

Admin Practical - Data Designer - 2026

This course provides an overview of Data Designer features including an overview, steps to creating a new design, and configuring a universal data space that can be used across Gainsight. We will work together on hands-on exercises in a NXT Training org environment.

$200

English Customer Success Admin US

Admin Practical - Rules Engine Basics - 2026

This course provides an overview of Rules Engine topics focusing on foundational concepts. We look at the necessary steps to design a rule sourcing from a single data source and look at how to transform that data to take action. We will be working in a safe NXT training org.

$200

English Customer Success Admin US

Admin Practical - Report Builder Basics - 2026

This course prepares you to build your first Reports and Dashboards to provide clear insights for your end users.

$200

Admin

Admin Practical - Create Dynamic Programs with Journey Orchestrator - 2026

Focused solely on the creation of programs, this course will explore more complex functions of Dynamic Journey and how to build a more complex program.

$200

English Customer Success Admin US

Admin Experiential - Mastering Data Preparation - 2026

Learn how to transform, clean, and structure data in Gainsight to unlock deeper insights and power more accurate, efficient business processes.

$200

English Customer Success Admin US

Admin Experiential - Configure Processes to Reduce Risk and Churn - 2026

Learn how to build a complete, end-to-end risk management solution in Gainsight by leveraging Rules Engine, Scorecards, and Journey Orchestrator in a unified customer success workflow.

$400

English Customer Success Admin US

CE: Managing Internal Roles & Permissions

There are 3 ways we categorize people in the LMS: Learners, Managers, and Admins. In this course, you will explore how to manage internal roles and permissions.

English Academy Setup Learning Management Customer Education Courses

PX Tips & Tricks: Engagements

In this course, you will explore tips and tricks for using PX Engagements.

10 mins

English Product Experience Engagements Courses

Staircase AI: Setting up Alerts

Welcome to the video on Setting up Alerts in Staircase AI.

6 min

Staircase English End User Courses

Staircase AI: Reports

Staircase AI Reports are a suite of powerful, AI-driven analytical tools that help Customer Success teams, managers, and executives turn raw communication data into actionable insights.

10 min

Staircase English End User Courses Reports

CC: Email Campaigns and Segments

This course describes how to create email campaigns and segments.

15 min

English Customer Communities Courses

CC：コンテンツのモデレート (Moderating Content)

このコースでは、コミュニティ内のコンテンツとユーザーを管理するために必要なすべての知識を習得できます。このコースはコミュニティ世界の初心者向けに作成されましたが、コミュニティのベテランにとっても興味深い内容です。

Japanese Courses

PX: Creating Your Product Map Structure

You'll learn how to create a PX product map structure.

00:05:13

English Admin End User Product Experience Courses

PX Tips & Tricks: Reporting

In this course, you will explore tips and tricks for using reports in Gainsight PX..

English Product Experience Courses

CE: Leverage the Media Library for Efficiency

In this course, you will explore how to improve productivity with the Media Library.

English Academy Setup Course Building Customer Education Courses

CC: Users, Roles and Responsibilities

This Courses provides an overview of different types of community users, their roles and responsibilities.

15 min

English Customer Communities Courses

PX: Using Product Mapper to Instrument Your Product

Explore how to instrument your application with PX using Product Mapper, which will enable you to track product usage and launch in-app Engagements.

15 min

English Product Experience Courses

CC：カスタマーコミュニティのアイデア機能の概要 (Ideation Overview)

カスタマーコミュニティのアイデアモジュールのコースへようこそ。

Japanese Courses

PX: Engagements

Learn how to build and deploy in-app engagements to inform your users, promote your product, and drive greater adoption. Engagements can include Guides, Sliders, Surveys, and more.

25 min

English Product Experience Engagements Courses

Quick Tip: Staircase AI Configuration Setup

This short video describes how to set up Configurations in Staircase AI.

Staircase English Admin Video Courses

PX: Getting Started with Gainsight PX

Explore an introduction to the features and benefits of Gainsight PX.

10 min

English Product Experience Courses

PX: Integrations

In this course, you'll explore the variety of integrations that can be used to level-up data collection in Gainsight PX. You'll also explore how to add different knowledge source integrations to Knowledge Center Bots.

15 min

English Product Experience Courses

CE: User Authentication

User authentication refers to the process of verifying the identity of individuals accessing your learning platform. In this course, you will explore how to authenticate users you set up in your academy.

English Customer Education Courses

CE: Create a Static Quiz

In this course, you explore how to create a static quiz and add questions in a specific order that will be presented in the same way to each learner.

English Academy Setup Course Building Customer Education Courses

PX Tips & Tricks: Custom Events

In this course, you'll explore tips and tricks for using Custom Events in Gainsight PX.

10 min

English Product Experience Courses

[separator] SUGGESTED

This section provides real-world context through "day-in-the-life" examples that demonstrate how different roles utilize the platform to manage their workloads. This includes a deep dive for Customer Success Managers on using tools like Cockpit and Timeline, as well as insights from Gainsight leaders on effectively managing CS teams. Learners can also explore how Professional Services teams define onboarding experiences using Success Plans and Scorecards to drive customer outcomes.

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Staircase AI: Health Score

Welcome to the Staircase AI Health Score course—your comprehensive guide to understanding, interpreting, and applying one of the most powerful tools in modern Customer Success.

10 min

Staircase English End User Courses

PX: Troubleshooting Tips

Satheesh Reddy and Dileep Nalla share some great tips for troubleshooting PX issues.

English Product Experience Video Courses

CE: Leveraging Commerce to Monetize Your Training

In this course, you will explore how to monetize your training using CE commerce features.

English Course Building Learning Management Customer Education Courses

CC：ユーザー、役割、責任 (Users, Roles and Responsibilities)

このコースでは、ユーザーの種類、その役割と責任の概要を説明します。

Japanese Courses

CE: Creating and Managing Certificates

This course will guide you through the process of creating certificates. In this course, you will explore how to create and manage certificates.

English Academy Setup Customer Education Courses

Staircase AI: Executive Dashboard

In this course, you’ll explore how the Executive Dashboard serves as a centralized, real-time command center, designed primarily for executives who need to track business performance and strategic outcomes.

14 min

Staircase English End User Courses

CC：カスタマーコミュニティの統合 (Customer Communities Integrations)

カスタマーコミュニティの統合に関するコースへようこそ！

Japanese Courses

CE: カスタマーエデュケーションを始める (Getting Started with Customer Education)

このコースでは、顧客教育を始める方法を学びます。

Japanese Academy Setup Customer Education Courses

CE：インパクトのあるコースの構築とデザイン (Building and Designing Impactful Courses)

顧客にとってインパクトのあるコースを設計・構築するには、綿密な計画を立て、顧客のニーズを理解し、学習を促進し、望ましい成果をもたらす魅力的なコンテンツを作成する必要があります。このコースでは、顧客を魅了するコースの作成に役立つ、インストラクショナルデザイン（ID）の基本原則について学びます。また、様々な学習スタイルに合わせたコンテンツの使い分けについても学びます。

Japanese Course Building Courses

CC：コンテンツの作成と管理 (Creating and Managing Content)

このコースでは、コミュニティのコントロール領域とフロントエンドからコンテンツを作成する方法について説明します。また、各コンテンツタイプの違いやコンテンツの概要のナビゲートについても説明します。

Japanese Courses

CC：カスタマーコミュニティナレッジベーストレーニング (Knowledge Base Training)

このコースでは、カスタマーコミュニティでナレッジベースを作成する方法を詳しく見ていきます。

Japanese Courses

PX: Running a Closed Loop Feedback Program

Learn how to configure closed-loop feedback to collect and respond to user sentiment data, which is an important tool for addressing usability and adoption challenges.

15 min

English Product Experience Courses

CE：テンプレートを使ってアカデミーのレイアウトを変更する (Modify Your Academy's Layout Using Templates)

テーマとテンプレートタブでは、アカデミーのデザインとレイアウトを管理するテンプレートにアクセスできます。このコースでは、現在使用されているテンプレートを表示する方法、テンプレートをダウンロードする方法、デザインを変更するために新しいバージョンをアップロードする方法を学びます。

Japanese Academy Setup Courses

PX: Analytics

Learn how to use PX analytics to make data-driven decisions to develop your product strategy.

25 min

English Analytics Product Experience Courses

CE: Enroll Learners in a Course

Enrolling learners refers to the process of registering individuals within the Customer Education platform, granting them access to educational content, courses, and training materials. In this course, you will explore how to enroll learners in a course.

English Academy Setup Course Building Learning Management Customer Education Courses

CC: Customer Communities Analytics

This course describes the various aspects of Customer Communities analytics through the use of different types of dashboards, integrations and reporting capabilities.

20 min

English Analytics Customer Communities Courses

CE: アカデミーのウェブサイトのカスタマイズ (Customize Your Academy Website)

すぐに使えるツールを使って、ブランドカラーやサイトロゴなどのデザイン要素を変更し、視聴者向けにカスタマイズされた視覚的に魅力的なラーニングジャーニーを作成することができます。このコースでは、デザインタブを使ってアカデミーをカスタマイズする方法を学びます。

Japanese Academy Setup Customer Education Courses

CC: コミュニティの設定と管理 (Community Setup and Administration)

このコースでは、コミュニティのメンバーが集まることを可能にする顧客コミュニティグループの概要を提供します。

Admin Japanese Customer Communities Courses

Gainsight PX Practice Exercises

It’s time to take the next step in your learning journey. These practice exercises will help you apply what you’ve learned so far, and take your Gainsight PX skills further.

English Product Experience Courses Practice-tests/exercises

CE: Work with Gainsight to Design Your Ideal Academy

If your package purchase includes the option, you can work with our onboarding team to pick the design of every aspect of your academy. In this course, you will explore how to work with Gainsight to design your ideal academy.

English Academy Setup Customer Education Courses

CC : メールキャンペーンとセグメント (Email Campaigns and Segments)

メールキャンペーンは、現代のマーケティング戦略において極めて重要な役割を果たします。メールキャンペーンは、企業とターゲットユーザー間の直接的でパーソナライズされたコミュニケーションチャネルを提供します。

Japanese Courses

End User Power Hour Session - Demystifying Customer Health with Scorecards

Customer Success End User US

Introduction to Sightline Vault

Gainsight’s Sightline Vault provides access to pre-configured solutions built by Gainsight and the broader Gainsight community that help you effectively utilize Gainsight features and incorporate best practices into your Gainsight instance with the click of a button.

English Customer Success Courses

CE: Customize Your Academy Website

Using out-of-the-box tools you can change design elements like brand colors and site logos to create a visually appealing learning journey that's been customized for your audience. In this course, you will explore how to customize your Academy with the Design tab.

English Academy Setup Customer Education Courses

Quick Tip: Welcome to Staircase AI

This short video describes how Staircase AI provides deep insights into customer behavior and preferences, enabling companies to tailor their strategies effectively.

Staircase English AI: Copilot, Cheat Sheet, Follow Up, Takeaways Video Courses

CE: Setup Instructor Led Events

Instructor-led events within a Learning Management System (LMS) are the cornerstone of engaging, interactive, and impactful learning experiences. In this course, you will explore how to set up instructor-led events.

English Course Building Customer Education Courses

CE：課題の作成 (Create an Assignment)

eラーニングコースに課題を組み込むことで、能動的な学習、クリティカルシンキング、知識の応用を促進しすることで全体的な教育体験が向上し、最終的に学習成果の向上につながります。このコースでは、課題の作成方法について学びます。

Japanese Courses

CC: Customer Communities Integrations

This course describes the integrations available for Customer Communities, how to set them up, and what you can use them for. SSO, API tools, and Third-Party Scripts are also covered.

30 min

English Customer Communities Courses

CC: Community Management and Moderation

Welcome to the "Community Management and Moderation" learning path, where you will learn how to engage your audience through gamification, create and moderate content effectively, manage email campaigns, and utilize analytics to optimize community interactions.

5 Courses

English Customer Communities Learning paths

Admin Practical - Understanding Data Management - 2026

This course provides an overview of the Data Management tools including creating objects, adding fields, creating joins, and loading data. We will work together on hands-on exercises in a NXT Training org environment.

$200

English Customer Success Admin US

Getting Started With Gainsight - End User Webinar

Designed for end users who are new to Gainsight. Instructor walks through how to use core Gainsight features, shares best practices and use cases for each, as well as presents a few tips and tricks to make using Gainsight easy. Product walkthrough will be performed in a generic Gainsight CS environment.

English Customer Success End User Courses US

End User Power Hour Session - Mastering Your Day with Dashboards

Customer Success End User US

Admin Practical - Scorecards - 2026

Learn to use Scorecards to monitor and manage health with a model that fully represents the customer’s experience. Create a framework to capture every dimension of customer health, while providing the clarity needed for action from your team.

$200

English Customer Success Admin US

Gainsight Associate Admin Certificate: Level 1

Welcome to the Gainsight Associate Administrator exam. This exam contains 36 questions over a 60 minute period of time that will test your knowledge of the basic concepts behind Gainsight CS application functionality.Certificate Validity Period: This certificate is valid for 2 years.

$70

English Customer Success Admin Courses

Gainsight End User Certification

Welcome to the Gainsight End User exam. This exam contains 32 questions and is designed to check for understanding of the core concepts and most common CSM tasks in the Gainsight CS application. You have 45 minutes to complete the exam. ($99 per person) Note: If you need to review any of your answers before submitting, please use the Previous button.

$99

00:45:00

English Customer Success End User Certification Courses

Gainsight Associate Admin Certificate : Level 1 Continuing Education Exam

Welcome to the Level 1 Gainsight NXT Associate Admin Continuing Ed exam. This exam contains 12 questions and is designed to check for understanding of the latest Gainsight NXT functionality. Note: This exam is only relevant for admins who previously earned their Level 1 certification and it has expired. (Cost: $25 per person)

$25

English Customer Success Admin Certification Courses

Quick Tip: Configuring Staircase AI Notifications

This short video describes how to set up Notifications in Staircase AI.

Staircase English Admin Video Courses

Day in the Life of a CSM/AM Using Staircase AI

This course explores how to use Staircase AI to help you drive higher retention, increase expansion, and deliver proactive, data-driven customer success.

Staircase English Courses

CE: Learner Management and Engagement

This path covers user authentication, user group management, the creation of learning paths, learner enrollment in courses, organization of instructor-led events, and engagement strategies through email communications.

6 Courses

English Learning paths

CE: Modify Your Academy's Layout Using Templates

The Themes & Templates tab gives you access to the templates that control the design and layout of your academy. In this course, you will explore how to view templates currently being used, download them, and upload new versions to modify their design.

English Academy Setup Customer Education Courses

Dashboard vs Training Domain

Administrators use the Skilljar Dashboard to design and distribute their training platforms.

3 min

Program Owner Feature Overview auto-registration auto-redirect color-blue-800 QuickTips

Managing Live Event Attendees

Learn how to manage existing live events and attendees.

3 min

Content Manager Live/Virtual Trainer ILT/VILT Live Training Feature Overview auto-registration Single Lesson auto-redirect color-blue-700

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Customizing Course Platform Text

Customize the default text that appears in the training platform

2 min

Theme Manager Customization Theming Quick Tip auto-registration color-blue-400 Single Lesson auto-redirect

CE: Engage with Learners via Email

Use our powerful communication tools to create, personalize and send messages to your learners. You can send hyper-relevant messages that stay true to your brand and increase learner engagement. In this course, you will examine how to engage with learners via email.

English Academy Setup Course Building Learning Management Customer Education Courses

Staircase AI トライアル事前コース

Staircase AI のトライアルを実施する前の準備のためのコースです。

Staircase Japanese Courses

PX: Setup & Installation

Learn how to install Gainsight PX code in your Web application.

10 min

English Product Experience Installation Courses

Installing the Salesforce Integration (SFDC App)

Learn how to set up your Salesforce integration to pass Skilljar training data into your instance of Salesforce

3 min

Analytics Analytics Manager Integration Manager Feature Overview auto-registration auto-redirect color-blue-600 QuickTips Other

Introduction to Site Theming & Customization

Learn how to customize your training site beyond the basics.

4.5 min

Site Manager Theme Manager Customization Theming Quick Tip auto-registration Single Lesson auto-redirect color-blue-600

Expanding Your Audience with Content Syndication

Learn how Skilljar's Content Syndication feature allows you to share training materials with another LMS, optimize content distribution, and track performance analytics in the Skilljar dashboard.

25 min

Program Owner Integration Manager Learner Experience Domains & Publishing Course color-blue-800 2024 Content Strategy Program Strategy

Staircase AI: Accounts Overview

Welcome to Staircase AI: Accounts Overview course. The Accounts Page in Staircase AI is your central hub for understanding and managing customer relationships.

10 min

Staircase English End User Courses

Admin Dashboard Overview

Explore the functions and layout of the Admin Dashboard

17 min

Analytics Manager Content Manager Live/Virtual Trainer Program Owner Site Manager Students/Groups Manager Theme Manager Course Management Live Training Theming Domains & Publishing Codes Announcements Order Report Analytics & Reports Students Groups Organization Course auto-registration auto-redirect color-blue-800 QuickTips

Publishing Plans

Learn about the settings available when publishing Plans.

8 min

Site Manager Monetization Domains & Publishing Feature Overview auto-registration Single Lesson auto-redirect color-blue-700

Scheduling Reports with Skilljar

This interactive demo shows you how to set up a Scheduled Report and what email recipients can expect to see.

Interactive

Analytics Reports Analytics Manager Analytics & Reports Interactive Walkthrough auto-registration auto-redirect color-blue-800 Dashboard Administration

Getting Started with Skilljar's API

This Quick Tip is designed to show you how you can use Skilljar's API.

4 min

Program Owner Integration Manager Organization Feature Overview auto-registration color-blue-400 Single Lesson auto-redirect

Cloning a Catalog Page

This interactive lesson is designed to walk you through the process of cloning an existing Catalog Page.

Interactive

Site Manager Structure/Organization Domains & Publishing Interactive Walkthrough auto-registration auto-redirect color-blue-700

Reporting Packages for Customer Training Programs

Learn to create impactful reporting packages showcasing training value with key metrics, best practices, and resources.

15 min

Analytics Reports Analytics Manager Program Owner Analytics & Reports Course Templates color-blue-800 2025 Industry-Related Courses

Adding a New Dashboard User

Walk through the steps involved for an Admin to create a new dashboard user for their training domain.

Interactive

Program Owner Administration Organization Interactive Walkthrough auto-registration auto-redirect color-blue-600

Caption File Upload Overview

Learn how uploading caption files can improve accessibility, localization, and seach engine optimization (SEO).

5 min

Content Manager Learner Experience Course Management Feature Overview auto-registration color-blue-400 Single Lesson auto-redirect Content Management 2024

Single Sign-On Overview

Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.

3 min

Program Owner Integration Manager Learner Experience Domains & Publishing Feature Overview auto-registration color-blue-400 auto-redirect color-blue-700 QuickTips Other

Creating & Managing Groups

Learn how to organize and manage groups of learners.

4.5 min

Students/Groups Manager Learner Management Groups Feature Overview auto-registration Single Lesson auto-redirect color-blue-600

Build a Learning Journey with Learning Paths

Learn how to create, configure, and manage Learning Paths that guide learners through a structured training journey.

25 min

Analytics Skilljar Content Manager Program Owner Site Manager Learner Experience Structure/Organization Domains & Publishing Analytics & Reports Course Skilljar Foundations

Multi-Session Live Training Events Overview

Multi-Session Events allow you to create and duplicate entire events, across multiple days, providing students with a quick and easy registration process.

10 min

Content Manager Live/Virtual Trainer ILT/VILT Course Management Live Training Feature Overview auto-registration Single Lesson auto-redirect color-blue-600

Catalog Structure & Mapping

Understand the building blocks of your training domain to better organize your content.

4 min

Site Manager Structure/Organization Domains & Publishing Feature Overview auto-registration Single Lesson auto-redirect color-blue-800

Adding Multiple Content Types to a Lesson

This interactive lesson is designed to walk you through the process of adding multiple types of content to a lesson in a course.

Interactive

Content Manager Content Course Management Interactive Walkthrough auto-registration color-blue-400 auto-redirect

Setting or Changing Your Catalog Homepage

Easily set or change the default homepage for your training site from Domains & Publishing.

2 min

Site Manager Structure/Organization Domains & Publishing Quick Tip auto-registration color-blue-400 Single Lesson auto-redirect

Creating an Auto Registration Tag

Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.

4 min

Site Manager Theme Manager Learner Experience Theming Domains & Publishing Quick Tip auto-registration color-blue-400 auto-redirect QuickTips

最終検証と運用再開

最終検証チェックリスト、サポートへのエスカレーション方法、追加機能の確認、安全な運用再開の手順を説明します。

Customer Success Admin Japanese Security Advisory

Office Hours: Customer Communities

This office hours session will cover the step-by-step process for re-authenticating and verifying the Communities-Salesforce integration, along with troubleshooting common issues and reviewing best practices.

Organize Your Site with Catalog Pages

Learn how to create, customize, and manage Catalog Pages in Skilljar to deliver an engaging, branded training site.

40 min

Program Owner Site Manager Customization Learner Experience Structure/Organization Domains & Publishing Course Skilljar Foundations

Day in the Life of an Executive Using Staircase AI

This short video reveals how Staircase AI by Gainsight delivers real-time insights that shape impactful decisions, from spotting early churn warning signs to celebrating customer wins.

Staircase English Video Courses

Office Hours: Gainsight CS Data Designer & Reports Restoration

Restore your Data Designer spaces and validate reports that depend on Salesforce data

Reports

CC: Gamification Training

This course will guide you through the process of configuring your own ranking structure, badges, and points for your customer community.

15 min

English Customer Communities Courses

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Use Theming to Brand Your Training Domain

Learn to customize your domain with theme settings that match your brand—no coding required. Build trust and create a cohesive learner experience.

30 min

Program Owner Site Manager Theme Manager Customization Learner Experience Theming Course Skilljar Foundations

Preview & Publish Courses

Learn how to preview, validate, and publish your courses with confidence—ensuring learners see polished, accurate content every time.

30 min

Content Manager Site Manager Content Course Management Domains & Publishing Course Skilljar Foundations

CC：カスタマーコミュニティゲーミフィケーショントレーニング (Gamification Training)

ゲーミフィケーションは、オンラインコミュニティのメンバーのエンゲージメントと参加を大いに高める強力な戦略です。ゲームの要素やメカニクスをカスタマーコミュニティ体験に組み込むことで、内的および外的な動機付けを引き出し、ユーザーの交流、貢献、継続的な関与を促します。このコースでは、顧客コミュニティのための独自のランキング構造、バッジ、およびポイントを設定するプロセスをガイドします。

Japanese Courses

Staircase AI: アカウント概要 (Accounts Overview)

Staircase AIへようこそ。「アカウント概要」コースへようこそ。Staircase AIのアカウントページは、顧客との関係を理解し、管理するための中心的なハブとなります。

Staircase Japanese Courses

Admin Practical - Reports and Dashboards Deep Dive - 2026

This course will introduce additional features of Report Builder that can help further clarify and expand your insights. You will also learn about Self Service Analytics, allowing users to create their own Reports and Dashboards.

$200

English Customer Success Admin US

Gainsight PX Level 1 Certification

Welcome to the Gainsight PX Level 1 Certification exam. This exam contains 32 questions and is designed to check for understanding of the core concepts and most common tasks in the Gainsight PX application. You have 45 minutes to complete the exam. ($70 per person)

$70

00:45:00

English Product Experience Certification Courses

8 Overlooked Secrets for Sales to look like Rockstars to Customers

This webinar focuses on how sales teams can use Gainsight viewer licenses to better engage with customers.

36 min

English Customer Success Video

Getting the Most Out of the New C360!!

Have you heard about the new C360 design? Are you curious about the new features and what you can do? Join Gainsight and nCloud Integrators for this hour-long webinar to learn how to get the most out of the new C360 layout.

English Customer Success End User 360 Courses

Staircase AI ヘルススコア (Health Score)

Staircase AIヘルススコアコースへようこそ。このコースは、現代のカスタマーサクセスにおける最も強力なツールの1つを理解し、解釈し、活用するための包括的なガイドです。

Staircase Japanese Courses

スタイアケースAI：エグゼクティブダッシュボード (Staircase AI: Executive Dashboard)

このコースでは、エグゼクティブダッシュボードが、ビジネスパフォーマンスや戦略的成果を追跡する必要のある経営幹部向けに設計された、集中型のリアルタイムコマンドセンターとしてどのように機能するのかを探求します。

Staircase Japanese Courses

CS IT Readiness: Overview of Gainsight & Data Integrations

This course provides a comprehensive exploration of the Gainsight multi-product platform, focusing on data integration through various ingestion and export methods.

English Customer Success Courses

Gainsight Level 3 Admin Exam Preparation and Review - User Management

This video series reviews key aspects of User Management, focusing on user account handling, role assignments, and permission management in Gainsight.

9 min

English Customer Success Admin Data & User Management Courses

Gainsight Level 3 Admin Exam Preparation and Review - Cockpit & Call To Action 2.0

This video series reviews critical Cockpit functionality, including CTA creation and Call To Action 2.0 features, for effective task management within Gainsight.

8 min

English Customer Success Admin Cockpit & Playbooks Courses

Gainsight Level 3 Admin Exam Preparation and Review - Surveys

This series reviews essential concepts in Survey creation, focusing on question design, logic application, and permissions management.

24 min

English Customer Success Admin Surveys Courses

Gainsight Level 3 Admin Exam Preparation and Review - Data Management

This video series reviews vital aspects of Data Management, including object types, data operations, joins, and connectors, to enhance your proficiency in data structuring within Gainsight.

28 min

English Customer Success Admin Data & User Management Courses

Gainsight Level 3 Admin Exam Preparation and Review - Reports and Dashboards

This series reviews the fundamentals of Reports and Dashboards, focusing on report creation and dashboard configuration for impactful data visualization in Gainsight.

13 mins

English Customer Success Admin Courses Dashboards Reports

Gainsight Level 3 Admin Exam Preparation and Review - Scorecards

This video series reviews critical aspects of Scorecards, including grading schemes, measures, and score calculations, to support strategic customer insights management.

25 mins

English Customer Success Admin Scorecards Courses

Gainsight Level 3 Admin Exam Preparation and Review - Rules Engine

This video series reviews essential components of the Rules Engine, focusing on rule setup, data transformation, and automation tasks to optimize your Gainsight processes.

51 min

English Customer Success Admin Rules Engine Courses

Gainsight Level 3 Admin Exam Preparation and Review - Timeline

This series reviews the fundamental features of Timeline, focusing on documenting customer interactions and maintaining comprehensive records within Gainsight.

8 min

English Customer Success Admin Timeline Courses

Gainsight Level 3 Admin Exam Preparation and Review - Journey Orchestrator/Digital Journey

This series reviews critical components of Journey Orchestrator, including email templates, program configurations, and action outcomes, to refine your customer engagement strategies in Gainsight.

48 min

English Customer Success Admin Journey Orchestrator Courses

Gainsight NXT Admin Exam Preparation & Review

This review course prepares you for the Gainsight NXT Admin Exam by focusing on understanding the exam format, delivery options, and essential setup for a seamless experience. Gain practical tips and tricks for setting up your biometric profile to ensure a smooth test process.

10 min

English Customer Success Admin Courses

Gainsight Level 3 Admin Exam Preparation and Review - Customer/Relationship 360

This video series is designed to help you prepare for questions related to Customer/Relationship 360 on the Gainsight Level 3 Administrator Exam.

4 min

English Customer Success Admin 360 Courses

CS IT Readiness: Next Steps and Action Items

In this course, you will explore the next steps and actions items that need to be taken to move forward.

English Customer Success Courses

CS IT Readiness: Application Architecture

In this course, you will explore the application architecture of Gainsight CS taking a deep dive into the architectural foundations that bolster system performance, infrastructure security, and ensure robust disaster recovery strategies.

English Customer Success Courses

CS Admin: Digital Journey

Provides a basic understanding of Journey Orchestrator features, including email templates and simple programs.

45 min

English Customer Success Admin Courses

CS Admin: Redesigned Advanced Program

This course explains how admins can build and manage the Advanced Program in Journey Orchestrator.

15 min

English Customer Success Admin Journey Orchestrator Courses

CS Admin: Segments

This course will provide an overview of Segments and how to use Segments.

20 mins

English Customer Success Admin Journey Orchestrator Courses

CS Admin: Surveys

Prepares you to use the basic functions and analytics features of Gainsight's Surveys feature.

17 min

English Customer Success Admin Surveys Courses

CE: User Authentication

English Customer Education Courses

CE: Create User Groups

User groups are a feature that allows you to organize and manage learners based on common characteristics, roles, or criteria. In this course, you will explore how to set up user groups.

English Academy Setup Learning Management Customer Education Courses

CE: Create a Learning Path

English Academy Setup Course Building Learning Management Customer Education Courses

CE: Enroll Learners in a Course

English Academy Setup Course Building Learning Management Customer Education Courses

CE: Setup Instructor Led Events

English Course Building Customer Education Courses

CE: Engage with Learners via Email

English Academy Setup Course Building Learning Management Customer Education Courses

CS Admin: Configure Success Snapshots

20 min

English Customer Success Admin Success Snapshots Courses

CS Admin: Gainsight Sally

This course will provide an overview of Gainsight Sally and how to manage user access.

12 min

English Customer Success Admin Mobile & Sally AI Bot Courses

CS Admin: Success Plans

Prepares you to configure Gainsight's Success Plans.

13 min

English Customer Success Admin Success Plans Courses

CS Admin: Configuring Customer Goals

15 min

English Customer Success Admin Courses

CS Admin: Cockpit & Playbooks

LEVEL 1 PREP - Prepares you to configure Cockpit, CTAs, and Playbooks.

40 min

English Customer Success Admin Cockpit & Playbooks Courses

CS Admin: Configuring Timeline

LEVEL 1 PREP - Prepares you to configure Timeline.

15 min

English Customer Success Admin Timeline Courses

CS Admin: Gainsight Home

This course explains how to configure the Gainsight Home feature.

15 min

English Customer Success Gainsight Home Admin Courses

CS Admin: 360

This course provides an overview of the Customer 360 and the steps to configure C360 layouts. The course also provides and overview of the steps to configure important sections in C360.

10 min

English Customer Success Admin 360 Courses

CS Admin: Getting Started with Spaces

This course will help Admins understand the key capabilities of Spaces and how they can be used to drive efficient, collaborative customer engagement.

10 min

English Customer Success Admin Courses

Introducing Gainsight's AI Agent in Slack

10 min

English Adoption Champion Courses

CS End User: Horizon Reports & Dashboards

12 min

English Customer Success End User Courses Dashboards Reports

CS End User: Scorecards

This course provides a detailed overview of Scorecards, including how scores are calculated and how to update manual measures.

10 min

English Customer Success Scorecards End User Courses

Gainsight CS End User Practice Exercises

It’s time to take the next step in your learning journey. These practice exercises will help you apply what you’ve learned so far, and take your Gainsight end user skills further.

English Customer Success End User Courses Practice-tests/exercises

CS End User: Success Plans

Covers how to take advantage of Success Plans to capture, track activity, and share progress on your customers’ key goals as well as other key moments of truth along the customer journey.

10 min

English Customer Success Success Plans End User Courses

CS End User: Gainsight Home

This course will provide you an overview of Gainsight Home.

20 mins

English Customer Success Gainsight Home End User Courses

CS End User: Timeline

This course provides an overview of Timeline, which serves as a centralized record of all customer interactions.

10 min

English Customer Success End User Timeline Courses

CS End User: Cockpit & Playbooks

This course provides an overview of the functionalities within Cockpit, the primary Gainsight workspace for CSMs/AMs.

25 min

English Customer Success End User Cockpit & Playbooks Courses

CS End User: Day in the Life of How a CSM Uses Gainsight

60 min

English Customer Success End User Courses

CS End User: 360

This course provides a detailed overview of the Customer 360, which contains all data related to a customer in one centralized location, and briefly covers the Relationship 360 (R360).

15 min

English Customer Success End User 360 Relationships / Business Modeler Courses

CS End User: Foundations of Gainsight

If you're a new Gainsight end user, please start here! This short course provides a foundation for understanding what Gainsight is and how you'll use it in your daily work.

10 min

English Customer Success End User Courses

CC：コンテンツのモデレート (Moderating Content)

Japanese Courses

CC：コンテンツの作成と管理 (Creating and Managing Content)

Japanese Courses

CC : メールキャンペーンとセグメント (Email Campaigns and Segments)

Japanese Courses

CC：カスタマーコミュニティゲーミフィケーショントレーニング (Gamification Training)

Japanese Courses

CC：カスタマーコミュニティアナリティクス (Customer Communities Analytics)

Analytics Japanese Courses

Staircase AI: 「Reports（レポート）」(Reports)

Staircase Japanese Courses

Staircase AI：アラートの設定 (Setting up Alerts)

Staircase AIでのアラート設定に関するビデオへようこそ。

Staircase Japanese Video

Staircase AI ヘルススコア (Health Score)

Staircase Japanese Courses

スタイアケースAI：エグゼクティブダッシュボード (Staircase AI: Executive Dashboard)

Staircase Japanese Courses

Staircase AI：はじめに (Introduction)

Staircase Japanese Courses

Staircase AI: アカウント概要 (Accounts Overview)

Staircase Japanese Courses

CE: Enroll Learners in a Course

English Academy Setup Course Building Learning Management Customer Education Courses

CE: Creating and Managing Certificates

This course will guide you through the process of creating certificates. In this course, you will explore how to create and manage certificates.

English Academy Setup Customer Education Courses

CE: Course & Learner Engagement Analysis

In this course, you will get to know the different reports under the Academy Overview and Learner Activity Analytics.

English Course Building Learning Management Customer Education Courses

CE: Content Performance and Assessment Reports

English Learning Management Customer Education Courses Reports

CE: Market and Promote Your Academy

In this course you will learn how to promote your program internally and externally.

English Academy Setup Customer Education Courses

Connecting PX and CS with an Identifier

Explore the importance of selecting global identifiers for a PX and CS integration, how to choose them, and how to load the global identifier into PX if it doesn't already exist.

15 min

English Customer Success Product Experience Courses

Building Your PX + CS Strategy

Review how PX integrates with CS to make informed decisions when setting up your PX instance.

20 min

English Customer Success Product Experience Courses

Integrating PX and CS

Explore how to choose the appropriate type of integration for your use case.

15 min

English Customer Success Product Experience Courses

Better Together: Gainsight CS and PX

Explore how to use the User Proficiency Path Framework (UPPF) which will help you establish a vision for using Gainsight PX and CS together.

15 min

English Customer Success Product Experience Courses

CS + PX: WALK Use Case: Survey Integration, Product Adoption JO

15 min

English Customer Success Surveys Product Experience Courses

CS + PX: RUN Use Case: Triggering PX Engagements and Surveys from Journey Orchestrator

15 min

English Customer Success Journey Orchestrator Surveys Product Experience Engagements Courses

Configuring Adoption Explorer to Support Your PX + CS Integration

Explore how to configure Adoption Explorer to make PX data palpable (and actionable) in CS.

15 min

English Customer Success Product Experience Courses

CS + PX: CRAWL Use Case: Reports/Dashboards, Scorecards, and CTAs

15 min

English Customer Success Scorecards Product Experience Courses Dashboards Reports

管理者: コックピットとプレイブック (Admin: Cockpit)

Customer Success Admin Japanese Cockpit & Playbooks Courses

管理者 - ジャーニーオーケストレーター (Admin: Journey Orchestrator)

このコースでは、ジャーニーオーケストレーターの概要と、さまざまなモデルのプログラムを作成する方法について説明します。

Customer Success Admin Journey Orchestrator Japanese Courses

管理者: データ管理 (Admin: Data Management)

Customer Success Admin Data & User Management Japanese Courses

管理者-ユーザ管理-NXT (Admin: User Management)

このコースでは、Gainsightでユーザを管理する方法の概要を説明します。

Customer Success Admin Data & User Management Japanese Courses

管理者: ルールエンジン (Admin: Rules Engine)

Customer Success Admin Rules Engine Japanese Courses

Gainsight管理者の基盤 (Admin: Foundations)

このコースはGainsight管理者向けの最初のコースです。ほかのGainsight管理者向けコースにおいて必要とされる基礎的情報について説明します。

Customer Success Admin Japanese Courses

管理者 - レポートとダッシュボード (水平分析) - NXT (Admin: Reports & Dashboards)

このコースにおいては、レポートビルダーの使用および Gainsightダッシュボードの使用という、 2 つの幅広いトピックについて説明します。

Customer Success Admin Japanese Courses Dashboards Reports

日本語CS: アドバンスプログラムの再設計 (Admin: Redesigned Advanced Program)

このコースでは、管理者がジャーニーオーケストレーターにおいてアドバンスプログラムを構築および管理する方法について説明します。

Customer Success Admin Japanese Courses

管理者-360 (Admin: 360)

Customer Success Admin 360 Japanese Courses

CS管理者: タイムラインの設定 (CS Admin: Configuring Timeline)

「管理者向けのタイムラインの設定」コースへようこそ。このコースでは、タイムラインとアクティビティの設定方法について説明します。

Customer Success Admin Japanese Timeline Courses

管理者 - NXT - スコアカード (Admin: Scorecards)

このレッスンでは、スコアカードの概要と、スコアカードを設定する手順について説明します。

Customer Success Admin Scorecards Japanese Courses

Restoring Your Salesforce Connector

Re-authenticate your Salesforce connection, refresh metadata, and safely backfill your data after the Security Advisory.

English Customer Success Admin Security Advisory

Rules Engine Restoration

Safely restore your Rules Engine by classifying rules, using historical backfill, and managing the pause/resume workflow.

English Customer Success Admin Security Advisory

Restoring Other Connectors

Re-authenticate and restore Snowflake, S3, PX, and BigQuery connectors after the Security Advisory.

English Customer Success Admin Security Advisory

Getting Started: Gainsight NXT Restoration Overview

Understand the 6-step restoration workflow and what to expect as you restore your Gainsight environment after the Security Advisory.

English Customer Success Admin Security Advisory

Journey Orchestrator Restoration

Restore your JO programs safely, handling MDA-only vs SFDC-dependent programs, backdating, and cloning strategies.

English Customer Success Admin Security Advisory

Renewal Center Restoration

Restore your Renewal Center by identifying data sources, running backfill jobs, and validating Opportunity sync between Gainsight and Salesforce.

English Customer Success Admin Security Advisory

Data Designer & Reports Restoration

Restore your Data Designer spaces and validate reports that depend on Salesforce data.

English Customer Success Admin Security Advisory Reports

Cockpit & Timeline Restoration

Audit CTAs, restore Task Sync, and ensure Timeline activities are syncing correctly after the Security Advisory.

English Customer Success Admin Security Advisory

Final Validation & Resuming Operations

Complete your restoration with final spot-checks, resume your operations, and learn about Adoption Explorer, Renewal Center, and Gainsight Assist.

English Customer Success Admin Security Advisory

CS Admin: Data Designer

Prepares you to use Data Designer to discover richer, more meaningful insights from your customer data.

25 min

English Customer Success Admin Courses Data Designer

CS Admin: Reports and Dashboards (Horizon Analytics)

LEVEL 1 PREP - Learn how to create and save reports and dashboards.

25 min

English Customer Success Admin Analytics Courses Dashboards Reports

Identifying and Tracking Risks Within Your Portfolio

Explore how to identify and track risks within your portfolio.

10 min

English Customer Success Courses

CS Admin: Benefits of Creating a Risk Process

Explore the benefits of creating a risk process to prevent churn.

10 min

English Customer Success Admin Courses

Customer Stories on Managing and Preventing Churn

Learn firsthand how various companies identified potential risks, implemented effective interventions, and leveraged customer insights to reduce churn.

10 min

English Customer Success Courses

Using Gainsight to Track and Manage Risks

Explore how Gainsight helps companies not only manage but also anticipate and mitigate risks, ultimately leading to improved customer retention and success.

10 min

English Customer Success Courses

Best Practices for Managing Risks

Explore best practices for identifying risks and preventing churn.

10 min

English Customer Success Courses

Identifying Risk and Preventing Churn Skills Badge Exam

English Customer Success Courses

An Introduction to Risk Detection and Prevention

Explore the importance of creating a risk process and how to identify and detect risks.

10 min

English Customer Success Courses

PX: Engagements

Learn how to build and deploy in-app engagements to inform your users, promote your product, and drive greater adoption. Engagements can include Guides, Sliders, Surveys, and more.

25 min

English Product Experience Engagements Courses

PX: Knowledge Center Bot Configuration (2025)

15 min

English Product Experience Knowledge Center Bot Courses

PX: Analytics

Learn how to use PX analytics to make data-driven decisions to develop your product strategy.

25 min

English Analytics Product Experience Courses

Gainsight PX Practice Exercises

It’s time to take the next step in your learning journey. These practice exercises will help you apply what you’ve learned so far, and take your Gainsight PX skills further.

English Product Experience Courses Practice-tests/exercises

PX: Setup & Installation

Learn how to install Gainsight PX code in your Web application.

10 min

English Product Experience Installation Courses

PX: Using Product Mapper to Instrument Your Product

Explore how to instrument your application with PX using Product Mapper, which will enable you to track product usage and launch in-app Engagements.

15 min

English Product Experience Courses

PX: Knowledge Center Bot Configuration "Legacy Version"

Learn how to configure the PX Knowledge Center Bot to onboard new users as well as educate existing users.

15 min

English Product Experience Knowledge Center Bot Courses

PX: Getting Started with Gainsight PX

Explore an introduction to the features and benefits of Gainsight PX.

10 min

English Product Experience Courses

CC：ユーザー、役割、責任 (Users, Roles and Responsibilities)

このコースでは、ユーザーの種類、その役割と責任の概要を説明します。

Japanese Courses

CC: 管理設定 (Administrative Settings)

このコースは、カスタマーコミュニティの一部として利用可能な重要な設定について案内することを目的としています。

Admin Japanese Customer Communities Courses

CC: コミュニティの設定と管理 (Community Setup and Administration)

このコースでは、コミュニティのメンバーが集まることを可能にする顧客コミュニティグループの概要を提供します。

Admin Japanese Customer Communities Courses

CC：コミュニティーモジュール: 構造、コンテンツ、および権限 (Community Module: Structure, Content, & Permissions)

Japanese Courses

CC：カスタマーコミュニティナレッジベーストレーニング (Knowledge Base Training)

このコースでは、カスタマーコミュニティでナレッジベースを作成する方法を詳しく見ていきます。

Japanese Courses

CC：カスタマーコミュニティの統合 (Customer Communities Integrations)

カスタマーコミュニティの統合に関するコースへようこそ！

Japanese Courses

CC：カスタマーコミュニティのアイデア機能の概要 (Ideation Overview)

カスタマーコミュニティのアイデアモジュールのコースへようこそ。

Japanese Courses

CE：社内の役割と権限の管理 (Managing Internal Roles and Permissions)

LMSには3つの分類方法があります：受講者、マネージャー、管理者です。このコースでは、社内の役割と権限を管理する方法を探ります。

Japanese Courses

CE: カスタマーエデュケーションを始める (Getting Started with Customer Education)

このコースでは、顧客教育を始める方法を学びます。

Japanese Academy Setup Customer Education Courses

CE: アカデミーのウェブサイトのカスタマイズ (Customize Your Academy Website)

Japanese Academy Setup Customer Education Courses

CE: アカデミーの設定 (Configure Academy Settings)

Japanese Academy Setup Customer Education Courses

CE：コマースを活用してトレーニングを収益化する(Leveraging Commerce to Monetize Your Training)

Japanese Courses

CE：テンプレートを使ってアカデミーのレイアウトを変更する (Modify Your Academy's Layout Using Templates)

Japanese Academy Setup Courses

CS End User: Using Email Templates Across Gainsight

Learn how to use Email Templates to communicate with your customers.

02:30

English Customer Success End User Courses

Introducing Gainsight's AI Agent in Slack

10 min

English Adoption Champion Courses

CS End User: Customer Goals

In this course, you'll explore how Gainsight’s Customer Goals allow cross-functional teams to collectively capture, track and report on customer goals to drive collaboration and showcase value.

10 min

English Customer Success End User Courses

CS End User: Intro to Gainsight Assist Chrome Plugin

This 4 minute video focuses on how a Gainsight template can be used while composing emails in Gmail and how the emails can be logged to Timeline, along with some common business use cases.

4 min

English Customer Success End User Courses

CS End User: Success Snapshots

This course covers Success Snapshots, which is a powerful tool that enables you to export client-specific data, including reports and tokenized information, directly into your slide deck.

5 min

English Customer Success End User Success Snapshots Courses

CS End User: Getting Started with Spaces

This course will help Customer Success Managers (CSMs) and End Users understand the key capabilities of Spaces and how they can be used to drive efficient, collaborative customer engagement.

English Customer Success End User Courses

CS End User: Text Analytics

Learn how to use Gainsight's Text Analytics feature to collect and analyze textual feedback and response data from Surveys and Timeline entries.

30 min

English Customer Success Analytics End User Courses

CC: Customer Community Introduction

In this course, you'll be introduced to Gainsight's Customer Communities platform.

English Customer Communities Courses

CC: Community Module: Structure, Content, & Permissions

This course will guide you through the process of configuring the Community Module for your Customer Community.

15 min

English Customer Communities Courses

CC: Administrative Settings

This course is designed to guide you through the integral settings available as part of your Customer Community.

15 min

English Admin Customer Communities Courses

CC: Customer Communities Integrations

This course describes the integrations available for Customer Communities, how to set them up, and what you can use them for. SSO, API tools, and Third-Party Scripts are also covered.

30 min

English Customer Communities Courses

CC: Users, Roles and Responsibilities

This Courses provides an overview of different types of community users, their roles and responsibilities.

15 min

English Customer Communities Courses

CC: Customer Communities Ideation Overview

This course will guide you through configuration options and best practices for the Ideation module.

30 min

English Customer Communities Courses

CC: Knowledge Base Training

This course will take a closer look at how to create a knowledge base in Customer Communities.

15 min

English Customer Communities Courses

CC: Creating and Managing Groups

This course provides an overview of Customer Communities Groups, that allows members of the community to come together.

15 min

English Customer Communities Courses

CE: Build and Design Impactful Courses

English Course Building Customer Education Courses

CE: Create a Dynamic Quiz

In this course, you will explore how to create a dynamic quiz, ensuring that each learner will take a different version of a quiz.

English Academy Setup Course Building Customer Education Courses

CE: Create a Static Quiz

In this course, you explore how to create a static quiz and add questions in a specific order that will be presented in the same way to each learner.

English Academy Setup Course Building Customer Education Courses

CE: Create an Assignment

English Academy Setup Course Building Customer Education Courses

CE: Build Interactive Tutorials Quickly Using the Iorad Integration

English Course Building Customer Education Courses

CE: Leverage the Media Library for Efficiency

In this course, you will explore how to improve productivity with the Media Library.

English Academy Setup Course Building Customer Education Courses

New Gainsight Administrators of old Implementations: Taking Over

This Webinar will help new Gainsight Administrators who are taking over existing implementations of Gainsight.

57 min

English Customer Success Admin Courses

CS Admin: Data Management

LEVEL 1 PREP - Teaches you how to load and manage your data in Gainsight.

30 min

English Customer Success Admin Data & User Management Courses

CS Admin: Rules Engine

LEVEL 1 PREP - Prepares you to work with the Rules Engine and build Rules in Gainsight.

30 min

English Customer Success Admin Rules Engine Courses

NXT - スコアカード (End User: Scorecards)

10 min

Customer Success Scorecards End User Japanese Courses

コックピットとプレイブック (CS End User: Cockpit and Playbooks)

このコースでは、CSM及びAMの主要なGainsightワークスペースとして機能するコックピットの概要を説明します。

10 mins

Customer Success Japanese Cockpit & Playbooks Courses

Gainsightホーム (Gainsight Home)

このコースではGainsightホームの概要と、Gainsightホームを使って顧客に関する洞察を得る方法について解説します。

Customer Success Gainsight Home Japanese Courses

チームビュー (CS End User: Team View)

Customer Success End User Japanese Courses

NXT- エンドユーザータイムライン (End User: Timeline)

このコースでは、タイムラインの概要を解説します。タイムラインは全ての顧客とのやり取りの一元化された記録として機能します。

Customer Success End User Japanese Timeline Courses

NXT - サクセスプラン (NXT - Success Plan)

10 mins

Customer Success Japanese Courses

人生の一日 (End User: Day in the Life of a Gainsight CSM)

CSM が Gainsight を使用してワークロードを管理する方法がわかります。

Customer Success End User Japanese Courses

エンドユーザー向け基礎 (CS End User: Foundations)

このコースはGainsightを使い始める際に必要となる基本的な情報を提供します。

10 min

Customer Success End User Japanese Courses

エンドユーザー: 顧客目標 (CS End User: Customer Goals)

Customer Success End User Japanese Courses

Gainsight エンドユーザー演習 (CS End User: Practice Exercises)

これらの演習は、これまでに学んだことを応用し、Gainsight エンドユーザースキルをさらに高めるのに役立ちます。

Customer Success End User Japanese Courses

Chrome プラグイン (End User: Intro to Gainsight Assist Chrome Plugin)

Customer Success End User Japanese Courses

NXT - ホライゾンレポートとダッシュボード (NXT - Horizon Reports and Dashboards)

10 min

Customer Success Japanese Courses Dashboards Reports

CE：課題の作成 (Create an Assignment)

Japanese Courses

CE: Ioradの統合を使用してインタラクティブなチュートリアルを素早く構築する (Build Interactive Tutorials Quickly Using Iorad)

Japanese Course Building Customer Education Courses

CE：静的クイズの作成 (Create a Static Quiz)

このコースでは、静的なクイズを作成し、各受講者に同じ方法で表示される問題を特定の順番で追加する方法を学習します。

Japanese Courses

CE：メディアライブラリーを活用した効率化 (Leverage the Media Library for Efficiency)

このコースでは、メディアライブラリを使って生産性を向上させる方法を探ります。

Japanese Courses

CE：インパクトのあるコースの構築とデザイン (Building and Designing Impactful Courses)

Japanese Course Building Courses

CE：動的クイズの作成 (Create a Dynamic Quiz)

このコースでは、各受講者が異なるバージョンのクイズを受けられるように、動的なクイズを作成する方法を学習します。

Japanese Courses

Gainsight Administrator Practice Exercises

Practice

English Customer Success Admin Courses Practice-tests/exercises

CS Admin: Digital Journey

Provides a basic understanding of Journey Orchestrator features, including email templates and simple programs.

45 min

English Customer Success Admin Courses

CS Admin: Foundations

LEVEL 1 PREP - Brand new Gainsight Administrator? Start here!

50 min

English Customer Success Admin Courses

CS Admin: Redesigned Advanced Program

This course explains how admins can build and manage the Advanced Program in Journey Orchestrator.

15 min

English Customer Success Admin Journey Orchestrator Courses

CS Admin: Rules Engine

LEVEL 1 PREP - Prepares you to work with the Rules Engine and build Rules in Gainsight.

30 min

English Customer Success Admin Rules Engine Courses

CS Admin: Scorecards

LEVEL 1 PREP - Prepares you to work with Gainsight's Scorecard feature.

20 min

English Customer Success Admin Scorecards Courses

CS Admin: Connectors

Prepares you to use a variety of Connectors such as Zendesk, Jira, Hubspot, Snowflake, and more, to sync data into Gainsight.

30 mins

English Customer Success Admin Courses Connectors

CS Admin: Configuring Timeline

LEVEL 1 PREP - Prepares you to configure Timeline.

15 min

English Customer Success Admin Timeline Courses

CS Admin: Reports and Dashboards (Horizon Analytics)

LEVEL 1 PREP - Learn how to create and save reports and dashboards.

25 min

English Customer Success Admin Analytics Courses Dashboards Reports

CS Admin: 360

This course provides an overview of the Customer 360 and the steps to configure C360 layouts. The course also provides and overview of the steps to configure important sections in C360.

10 min

English Customer Success Admin 360 Courses

CS Admin: Data Management

LEVEL 1 PREP - Teaches you how to load and manage your data in Gainsight.

30 min

English Customer Success Admin Data & User Management Courses

CS Admin: Cockpit & Playbooks

LEVEL 1 PREP - Prepares you to configure Cockpit, CTAs, and Playbooks.

40 min

English Customer Success Admin Cockpit & Playbooks Courses

CS Admin: User Management

LEVEL 1 PREP - Teaches you how to add and manage users in Gainsight.

30 min

English Customer Success Admin Data & User Management Courses

Staircase AI: Best Practices

10 min

Staircase English Admin End User Courses

Staircase AI: Health Score

Welcome to the Staircase AI Health Score course—your comprehensive guide to understanding, interpreting, and applying one of the most powerful tools in modern Customer Success.

10 min

Staircase English End User Courses

Staircase AI: Setting up Alerts

Welcome to the video on Setting up Alerts in Staircase AI.

6 min

Staircase English End User Courses

Staircase AI: Introduction

Welcome to Introduction to Staircase AI, a foundational course designed to equip Customer Success teams, managers, and executives with a comprehensive understanding of Staircase AI (ST)

15 min

Staircase English End User Courses

Staircase AI: Executive Dashboard

14 min

Staircase English End User Courses

Staircase AI: Reports

Staircase AI Reports are a suite of powerful, AI-driven analytical tools that help Customer Success teams, managers, and executives turn raw communication data into actionable insights.

10 min

Staircase English End User Courses Reports

Staircase AI: Accounts Overview

Welcome to Staircase AI: Accounts Overview course. The Accounts Page in Staircase AI is your central hub for understanding and managing customer relationships.

10 min

Staircase English End User Courses

CC: Customer Communities Analytics

This course describes the various aspects of Customer Communities analytics through the use of different types of dashboards, integrations and reporting capabilities.

20 min

English Analytics Customer Communities Courses

CC: Moderating Content

This course will provide you with everything you need to manage content and users in your Customer Community.

30 min

English Customer Communities Courses

CC: Gamification Training

This course will guide you through the process of configuring your own ranking structure, badges, and points for your customer community.

15 min

English Customer Communities Courses

CC: Creating and Managing Content

This course describes how to create content from control and front-end of the community.

15 min

English Customer Communities Courses

CC: Email Campaigns and Segments

This course describes how to create email campaigns and segments.

15 min

English Customer Communities Courses

CE: Leveraging Commerce to Monetize Your Training

In this course, you will explore how to monetize your training using CE commerce features.

English Course Building Learning Management Customer Education Courses

CE: Configure Academy Settings

English Academy Setup Customer Education Courses

CE: Getting Started with Customer Education

English Academy Setup Learning Management Customer Education Courses

CE: Customize Your Academy Website

English Academy Setup Customer Education Courses

CE: Modify Your Academy's Layout Using Templates

English Academy Setup Customer Education Courses

CE: Work with Gainsight to Design Your Ideal Academy

English Academy Setup Customer Education Courses

CE: Managing Internal Roles & Permissions

There are 3 ways we categorize people in the LMS: Learners, Managers, and Admins. In this course, you will explore how to manage internal roles and permissions.

English Academy Setup Learning Management Customer Education Courses

Staircase AI ヘルススコア (Health Score)

Staircase Japanese Courses

スタイアケースAI：エグゼクティブダッシュボード (Staircase AI: Executive Dashboard)

Staircase Japanese Courses

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