AADOM26 Opening Day:
Thursday Sessions

Your Office Has a Numbers Problem: The KPI System That Let Me Step Away All Year

Presenter: Kirk Teachout 

Course Description:  

If your practice feels stressful, unpredictable, or constantly behind, it’s probably not because your team doesn’t care. It’s because nobody knows what winning looks like. In this course, I’ll show you the KPI system that let me step away all year while my practice stayed on track. You’ll leave knowing the few numbers that actually matter, how each one ties to a specific person, and how to build a weekly rhythm that creates clarity, accountability, and consistent results.

Learning Objectives:

• Identify how each number in the practice is directly tied to a specific person and apply targeted training to manipulate that number.
  
• Establish a simple KPI scoreboard that creates clarity, accountability, and predictable performance across the entire team.
  
• Implement a weekly numbers rhythm that allows the practice to run efficiently without constant doctor involvement.

Brought to you by Dental Intelligence

Modernizing Payments in the Dental Office: Technology, Compliance, and Patient Experience

Presenter: Mark Rasmussen 

Course Description:  

Payments are a critical yet often overlooked part of dental practice operations. As patient expectations evolve and payment technology continues to advance, dental offices are being challenged to rethink how payments are collected, managed, and communicated.

In this one-hour CE-eligible session, attendees will explore what it truly means to modernize payments in the dental office. The course will examine the full payment journey—from in-office transactions to statements and follow-ups—and identify common breakdowns that lead to staff inefficiencies, posting errors, and extended accounts receivable cycles.

Participants will gain a high-level understanding of how modern payment technology can improve operational efficiency, enhance the patient experience, and support more consistent collections. The session will also include an educational overview of payment cost management strategies, including compliant surcharging and dual pricing, with a focus on transparency, communication, and compliance considerations.

Designed specifically for dental office managers and practice administrators, this course provides practical insights attendees can apply immediately to evaluate and improve their current payment processes.

Learning Objectives:

• Describe how dental payment workflows and patient payment expectations have evolved in recent years.
  
• Identify common breakdowns in the dental payment process that contribute to staff inefficiencies, posting errors, and delayed collections.
  
• Explain how modern payment technology can improve operational efficiency while enhancing the patient experience.
• Compare high-level payment cost management strategies, including compliant surcharging and dual pricing, and understand their operational and communication considerations.
• Recognize the importance of transparency, consistency, and compliance when implementing changes to payment processes.
• Evaluate key factors dental practices should consider when assessing payment technology solutions for their office.

Brought to you by Moolah

“I Hate Morning Huddles!”

Presenter: Steven J. Anderson 

Course Description:  

How you start the day can determine the course of the day. If you’ve ever watched a morning meeting spin out control, the whole day seemed to follow. How you lead the team out of the starting gate can determine the team’s direction all day.

Start your day the right way when you Discover…

• The natural law that determines you and your team’s success path every day.
• The most important question that will determine the course of your day.
• Violate this rule and your day is guaranteed to spin out of control.
• The Olympic Gold Medal secret that will transform your performance.
• The one number you need to know and live by.

And much, much more.

Get started the right way every day. It all starts with YOU!

Learning Objectives:

• Describe how effective morning huddle leadership influences team focus, productivity, and the overall success of the workday.
  
• Identify the key question and leadership behaviors that set the direction and tone for a productive day.
  
• Apply a simple performance principle and key metric to prevent common morning huddle breakdowns and improve daily execution.

Brought to you by MaxAssist

Compliance that Converts: Power Brushes, Paste and Practice Success

Presenter: Stephanie Gans, DDS 

Course Description:  

Patient compliance is one of the most powerful – and underleveraged – drivers of long-term practice success. This course explores how recommending oscillating-rotating power toothbrushes, combined with Stannous Fluoride paste can elevate daily oral care, help provide more predictable clinical outcomes, and strengthen patient trust.

Attendees will explore how consistent home care compliance supports practice growth by improving retention and creating opportunities for sustainable revenue. Designed for dental office managers this session provides practical insights into aligning preventive care recommendations with overall practice success.

Learning Objectives:

• Explain the benefits of oscillating-rotating power toothbrushes and stannous fluoride toothpaste.
  
• Identify how improved patient compliance with recommended home care tools supports long-term practice success through prevention, patient satisfaction and retention.
  
• Apply practical strategies for integrating power brushes and toothpaste recommendations into the practice workflow to support revenue growth and consistent patient messaging.

Brought to you by Crest + Oral-B / Procter & Gamble

3 Hidden Profit Centers: Boost Your Team’s Performance NOW!

Presenter: Lindsay Newhouse, RDH 

Course Description:  

Discover 3 of the most overlooked profit centers in dentistry that:

• Almost every patient wants,
• Every office should be offering, with
• Unlimited opportunity for practice growth

Learning Objectives:

• Overlooked Case Acceptance Tool: Tap into the most underutilized case acceptance tool in dentistry that will unlock production and profit NOW!
  
• Hidden profit center! The most underutilized, profitable procedure in dentistry. Boost your production now with these proven systems for treatment acceptance.
  
• Wrong question! How to add thousands to your production by changing one simple question around one simple procedure everyone needs and not enough are getting.
• Everybody has it! Everybody needs it! How to give patients a higher level, better quality, faster, more convenient option for treating the most wide-spread disease in the world!

Brought to you by Ultradent Products, Inc.

From First Click to Loyal Patient: How Automation Is Transforming the Dental Patient Journey

Presenter: Cassie Tallon

Course Description:  

The modern dental patient expects a seamless, responsive experience long before they sit in your chair and well after they leave it. But most practices are still relying on manual touchpoints, inconsistent follow-up, and reactive communication to manage a journey that demands precision and personalization at scale.

In this session, we walk through the complete patient journey from first inquiry to long-term loyalty and show exactly where intelligent automation is eliminating friction, recovering lost revenue, and creating the kind of consistent experience that builds trust and fills schedules. Whether you are a single-location practice or scaling a multi-site group, the right automation strategy is not just a nice-to-have. It is the operational backbone of a thriving practice.

This course bridges the gap between technology awareness and true implementation readiness. You will leave with a framework you can apply immediately and a 30-day roadmap to start moving.

Learning Objectives:

Upon completion of this course, participants will be able to:

• Identify the seven critical touchpoints of the modern dental patient journey and the automation opportunities at each stage.
• Understand how AI-powered patient communication tools reduce no-shows, increase confirmation rates, and create personalized patient experiences without adding staff burden.
• Explore how smart scheduling and predictive analytics can optimize chair time, reduce gaps, and flag at-risk patients before they fall through the cracks.
• Learn how automated recall and reactivation sequences turn dormant patient lists into immediate revenue without cold-call stress on your front office team.
  
• Discover how treatment plan follow-up automation improves case acceptance by keeping proposals warm through multi-touch, multi-channel outreach.
  
• Evaluate the foundational infrastructure requirements, including clean data, integrated systems, and trained staff, that must be in place before automation can deliver its full ROI.
• Walk away with a phased implementation roadmap you can begin applying within 30 days of returning to your practice.

Brought to you by Curve Dental

From Chaos to Cash: The Office Manager’s RCM Playbook

Presenter: Zachary Shelley

Course Description:  

Getting paid shouldn’t feel like a daily fire drill. In this 75-minute session, Zachary Shelley breaks Revenue Cycle Management (RCM) into a simple, repeatable workflow that office managers can run—regardless of which PMS your practice uses. You’ll learn where money gets stuck (and why), how to prevent the most common claim and billing breakdowns, and how to tighten the handoffs between clinical documentation, estimates, claim submission, insurance follow-up, and patient collections.

This course is designed for mixed experience levels: we’ll start with a quick “RCM reality check” to establish shared language, then move into practical playbooks to improve clean claims, reduce denials and rework, accelerate insurance + patient payments, and create a consistent cadence for A/R follow-up—without burning out your front office team. Expect checklists, role-based routines, and “Monday morning” changes you can implement immediately. No hard sales—just proven RCM fundamentals and workflow improvements.

Learning Objectives:

By the end of this session, attendees will be able to:

• Identify the highest-impact RCM “revenue leaks” in their practice (verification gaps, estimate errors, missing documentation/attachments, follow-up drift, patient balance breakdowns) and match each to a concrete fix.
  
• Apply a clean-claim checklist to standardize pre‑visit verification, clinical documentation handoffs, and claim submission readiness to reduce denials and resubmissions.
  
• Build a simple A/R operating rhythm (who works what, when, and how) for insurance and patient balances that keeps accounts moving week to week.
• Improve patient collections without damaging trust by aligning estimates, financial conversations, statements, and follow‑up cadence into one consistent process.
• Select and monitor the right RCM KPIs (e.g., denial rate, days in A/R, clean-claim rate, collection rate) to prove progress and coach the team sustainably.

Brought to you by Henry Schein One

Dental Administration With Confidence: What Your Team Doesn’t Know Is Costing You

Presenters: Jim DiMarino, DMD, MSEd, CDC, FACD & Tiffany Wesley, FAADOM

Course Description:  

Dental practices often experience denied claims, revenue loss, compliance concerns, and confused patients, even when teams are hardworking and experienced. These challenges are rarely due to a lack of effort. Instead, they stem from gaps in training, outdated administrative systems, and an incomplete understanding of dental insurance processes.

Rather than focusing on rule memorization, this course emphasizes system awareness, risk identification, and practical decision-making. If you’re looking for clarity and confidence when it comes to insurance, this course will better equip you to recognize vulnerabilities, reduce costly errors, support your teams effectively, and identify next steps toward building consistent, reliable, and compliant insurance administration.

Cassie excels at aligning marketing initiatives with business goals, resulting in accelerated growth, improved brand visibility, and stronger customer engagement. She is passionate about helping organizations reach their full potential—whether through comprehensive go-to-market strategies, leading M&A integrations, or optimizing operational workflows. Her commitment to excellence is evident in every facet of her work.

Learning Objectives:

• Discover where well-meaning dental teams unknowingly lose money, time, and protection.
• Learn why insurance confusion, claim issues, and AR problems repeat—even in “great” offices.
• See what separates practices that guess from practices that operate with confidence.

Brought to you by Practice Booster

Why Your Patients Trust You Most — And Buy from You Least

Presenter: Dr. Kami Hoss, DDS, MS

Course Description:  

Dental offices are the most trusted health authority in their patients’ lives — and yet most practices are involved in their patients’ oral health just two days a year. The other 363 days, patients are on their own: buying products from Amazon, following influencer recommendations, and making uninformed decisions that often work against the very outcomes their dental team is trying to achieve.

This session exposes why that gap exists, why it’s costing practices clinically and financially, and exactly what to do about it. Attendees will learn why dental disease remains the world’s most prevalent chronic condition despite 1,500+ brands, the fundamental science behind how cavities form and what oral care products actually do — and don’t do — and why most of what patients feel when they use those products is engineered sensation rather than therapeutic function.

More importantly, attendees will leave with a complete business case for redirecting their patients’ existing oral care spending back through the practice: in-office and passive online revenue streams, subscription income that meaningfully increases practice valuation, and a specialty multiplier that turns a child patient into an entire household relationship. Practical, science-based, and immediately actionable.

Learning Objectives:

• Identify why the current oral care product model costs the practice money and erodes patient outcomes — and leave with a compelling, ready-to-use case for immediate change. 
• Describe the basic science of how cavities form and what separates a clinically effective oral care product from a marketing-driven one — well enough to answer patient questions and reinforce hygiene team messaging.
• Recognize the most common oral care marketing tactics — including misleading ‘natural’ claims, foaming agents, high-alcohol mouthwashes, and contaminated hydroxyapatite sources — and communicate these distinctions clearly to patients and colleagues.
• Build a practical business case for practice-based oral care recommendations, including in-office retail, passive website revenue, and subscription income models, with specific numbers to present to a doctor or DSO owner.
• Identify how recurring oral care subscription revenue differs from procedure-based revenue in practice valuation discussions, and use that distinction as a strategic talking point with ownership.
• Design a team-wide recommendation protocol that extends the practice’s trusted voice into the patient’s daily home routine across all staff roles — from front desk to treatment coordinator to clinical team.

Brought to you by SuperMouth