I bought this pen as a Christmas gift for my daughter. The pen worked for a while but then stopped working. I took this opportunity to teach my daughter how to handle customer service issues herself. So my 12yr old, contacted the company's customer service department and informed them she was 12yr old. First off, the level of professionalism of this group was amazing, even speaking to a young person. I, of course, closely monitored what transpired through my email account. The company sent a replacement pen. No questions asked, only asked to return the previous equipment. After receiving the replacement, it instantly failed. After this occurrence, I investigated the pen myself, and could smell a burning smell inside the pen. This led me to believe that the motor had burned up, and to do so right out of the box it had to be the power supply. After emailing customer service about this, they sent a new pen and new power supply immediately, no questions asked. We then sent them back the old equipment and the old power supply for them to test. It was in fact a faulty power supply that caused the issues. The company representative even followed up with me to let me know what they found after testing. The company reps were actually reaching out to us to make sure things were correct, and that we were happy with the product. There were a few times during the process that we actually forgot and the reps reminded us that they wanted to help us. Superb customer service, never dealt with better people.

I’m a huge fan of 3Doodler products - so much that I’ve purchased each pen they have offered. The problem I always had was that their pens used a filament that was hard to justify purchasing for my typical large projects. I’d found a financial balance between using 1.75mm filament pens and 3Doodler 3.0mm filament pens for my large products. The 3doodler pens never let me down. They lasted for years. The many 1.75mm pens with cheaper color options failed me more times I can count. Now the 3Doodler gods have answered my prayers. They have performed the miracle of marrying their reliable technology with the many artistic options of 1.75mm filament. The pen is also compatible with the accessories I purchased over the years. This artist couldn’t be happier! Thank you 3Doodler.

I was stumped on what to get my 11 year old for Christmas. After looking at 3D printers and wood laser engravers, I went with this pen, since it was the least expensive and I wasn't sure if he'd like it. Well, he LOVES it. He was able to pick it up and start using it right away. It did take a bit of trial and error for him to figure out how to control it, but he's been able to make some pretty cool things so far.

The problem is that these things break. We've been able to clear any jams/clogs relatively easily, but the first one completely stopped working within a month. Tech support was AMAZING. They responded quickly, gave us some things to try, and ultimately sent out a replacement, which arrived within a few days. Upon getting the old unit back they gave us an update and told us the heating element stopped working, it was a manufacturing defect, nothing we could do to prevent it. The replacement item is also having problems now. I've done some adjustments per the manufacturer, and he's still having problems. This one might have to go back as well.

These are really cool when they work, they just aren't made well. And from what I've seen, most 3D pens are the same. Next time I'll spend extra and get something that'll last longer and be a little less frustrating.

it works great and easy to use and very creative

Worked good. Kids like it.

Good first pen! However not till after purchase and use I realized you HAVE to use 3doodler filaments only 4 off brands are to thin n is stated in after market reading. MUST run from wall outlet. usb use keeps shutting off after 3-4sec of use and u can hear motor struggling. PIC shows 1 drk blue filament stick that's all u get. Like I said nice first 3d pen. If u going to really use pen, step up to pro models and don't waste money on this. Product is sturdy and easy to use though. 2spd settings which is nice. Want just for fun, buy the product. Remember though have to use 3d doodlers filaments. I really don't like when manufacture force their refills only. If someone knows different in this please let me know alternatives, for I have a bunch of purch. Filaments I can not use with this pen.

Hot garbage. My 10 year old used it twice and it stopped working. It turns on but the filament won’t go through anymore and it makes no noise.

I have owned several 3D pens in the past including the Create which was the previous version of this pen. The last version was really good and I've used it a lot for the last 2 years.

I saw this and was excited about the 1.75mm filament, it arrived quickly and first thing I made was the Wright Flyer. The pen extrudes really smoothly and being able to use a 1.75mm reel is great for extended use. The screen is a nice addition, I don't use ABS very often but once and easy to switch and it's cool to watch the temperature rise.

Another bonus is the USB C lead, it does say to use the adapter included but it worked fine in my MacBook.

Over school break I bought my 7 year old: this pen, an expensive boomerang, a drone with live video broadcast, a bunch of books, a Lego set, and a couple other things about equal prices. He played with this twice as much as the rest combined, and it's a very creative toy. I would TOTALLY RECOMMEND the pen to anyone.

Now, it's a bit frustrating to use, of course. The melted plastic won't do exactly what you want, and there's a little smell and a little chance of burning your fingers a bit. But, these aren't bad problems. It's a nice challenge to figure out how to use the melted plastic. It's a new artistic medium, really! Even the ABS doesn't smell much, and the PLA almost not at all. We keep a little bowl with a big ice cube in it, and when we get a little burn, just getting ice within 1 second keeps it from actually causing an injury.

However the company's support is some of the worst I've dealt with. You must buy more plastic for this pen to print, and their distribution is horrible outside America, it seems. Their prices in Japan are 3x the prices in the US for the exact same thing. They make insulting excuses as to why. ("Our distribution for Asia is in Hong Kong so unfortunately it's impossible to sell cheaply in Japan!" Well gosh, why not have a distribution center in Japan? It wouldn't be difficult!!!)

Further, even in the US, you have to buy the plastic in color assortments you may not want. They won't let you buy just the colors you're actually going to use.

On balance I would recommend this to anyone in the US, but would not recommend to anyone outside the US.

My oldest granddaughter had one but couldn't find it so she was happy to have another pen, thanks.

Funktioniert wie es soll, wenn man wohl auch erst etwas Übung braucht. Schade ist, dass man nicht gleich starten kann, weil man erst wenn das Gerät da ist feststellt, dass man noch einen passenden Stecker benötigt. So etwas gehört, wie ich meine in die Beschreibung.

Eine Bedienungsanleitung in Deutsch gibt es leider nicht - diese ist in englisch. Ich glaube aber, das sich das Gerät quasi selbst erklärt. Mit ein bissel Englisch und ein bissel probieren, kriegt man raus, was man braucht.

Not charging and not working + the tip got very hot when it was connected to the charger, and it heated my daughter’s fingertip as well!

Pen didn’t work, plastic (that came with the box) wouldn’t get sucked into the pen, it also came pre-used, plastic ends were visibly just snatched out of the pen. Don’t buy!