What to Do If I Forget My Password?
Losing access to your gaming account can be stressful, especially if you have an active balance. To ensure a smooth recovery process and avoid permanent account bans, please follow these crucial guidelines:
DO NOT Create a New Account
This is the biggest mistake players make. If you create a second account using the same device or IP address, the system will flag you for "Multi-Accounting". This can lead to a permanent ban and forfeiture of your funds on the original account, even if your intention was just to use a new 91 club game invite code.
Keep Your Registered Mobile Number Ready
Your account is tied directly to the phone number you used during registration. You will need active access to this number to receive an OTP (One Time Password) for self-recovery.
Avoid Too Many Failed Attempts
If you guess your password incorrectly multiple times, your account may be temporarily locked for security purposes. It's better to initiate a password reset immediately rather than guessing.
Contact Official Support ONLY
Never share your OTP, Bank details, or account UID with random people claiming to be agents on Telegram. Only use the official customer service chat inside the app or the verified Telegram handles.
Step-by-Step Guide to Recover Password
Regain access to your account in under 2 minutes by following this official self-service recovery method.
Go to the Login Page
Open the 91 Club app (ensure you have the latest 91 club apk download) or visit the official login portal. Look beneath the main login form for a link that says "Forgot Password?" or "Reset Password" and tap on it.
Enter Registered Mobile Number
On the recovery screen, enter the exact mobile number you used to create your account. Make sure you have the SIM card active in your phone with network coverage.
Request & Enter OTP
Click on the "Send OTP" button. A verification code will be sent to your number via SMS. Enter this code into the required field on the app before the timer expires.
Create a New Password
Once the OTP is verified, you will be prompted to enter a new password. Use a strong combination of letters and numbers. Confirm the password, save it, and log back into your account securely!
Did the OTP Fail?
If you are not receiving the OTP SMS due to network issues, or if you lost access to your registered phone number, you must contact human support.
Keep your Account UID and Deposit screenshots ready for faster verification.
Password Recovery FAQs
How long does password recovery take?
If you use the self-service "Forgot Password" option via OTP, it takes less than 2 minutes. If you have to contact customer support because you lost your phone number, the verification process can take between 1 to 24 hours.
What if I don't receive the OTP?
If you aren't receiving the OTP: 1. Check your network connection. 2. Ensure your phone number has an active SMS plan. 3. Wait 5 minutes and click 'Resend'. 4. If it still fails, contact official support.
Will my wallet balance be safe after resetting?
Yes, absolutely. Resetting your login password only updates your login credentials. Your wallet balance, transaction history, and bound bank details remain 100% safe and untouched on our secure servers, including any bonus balance obtained via a 91 club game gift code.
Can I change my registered mobile number?
For security reasons, changing a registered mobile number is a strict process. You cannot do it yourself from the app. You must contact VIP Customer Support and provide proof of account ownership (like recent deposit receipts) to initiate a number change.
Why is my account locked after too many attempts?
If you enter the wrong password multiple times, our system locks the account temporarily to protect you from hackers trying to brute-force your account. The lock automatically lifts after a few hours, or you can reset the password via OTP to unlock it immediately.